Depot Operations Supervisor

The Role and Team

A passion for supporting vulnerable people, together with a great attitude towards customer service is essential for this role. You will support the Sales & Contracts Manager by being responsible for the day to day running of the Milton Keynes, Bedfordshire & Buckinghamshire Contracts. Based in our main site in Milton Keynes, the role also includes having oversight of the running of our satellite site in Aylesbury.

You will be responsible for both the driver and administrative workstreams; having input into the financial performance, health & safety, client liaison, recruitment and the training and development of your team.

Our community meals service delivers hot meals to some of society's most vulnerable adults. We have contracts throughout the country that offer a seven day a week food service solution for this client base.

All of our meals are prepared by chefs in our own Trowbridge kitchen and can cater for a wide variety of tastes, ethnicities and dietary requirements.

The service that we provide is much more than simply providing a hot meal; we provide a 'safe & well-being check' and have a rigorous process of reporting of any illnesses and unforeseen circumstances that we might come across. We will even wait with a customer until a relative or ambulance attends the scene.

The ideal candidate should be inspirational, challenge the norm and not be afraid to think big, and be someone who is looking to take steps towards developing a more senior management role in the future.

Who we are

We're the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We're also the parent company of Wiltshire Farm Foods, the UK's premier home-delivery service for ready-made meals.

Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.

We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, 33 days annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free turkey (or voucher) at Christmas and much more!

Responsibilities

• Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered
• Adequate and cost-effective resource levels are in place
• Work with and support staff on a day-to-day basis to deliver profitability and service standards.
• Maintain excellent standards throughout the Contract
• Adherence to all apetito procedures and deadlines
• Ensure all behaviours are in line with apetito's Code of Conduct
• Ensure all company vehicles are maintained in line with schedule
• Deputise for the Sales and Contracts Manager in their absence
• Demonstrable leadership and coaching/ support provided to employees
• Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary
• Identify and manage training and development needs
• Meeting customer expectations on a day to day basis
• Promote and instil belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded
• Communicate effectively with all internal stakeholders (ie HR, Finance etc)
• Maintain excellent communications with client employees ensuring quality information is exchanged when appropriate
• Deliver all client and company administration and reporting requirement
• Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contracts standards
• Assist the Sales and Contracts Manager to achevie agreed KPI's and budget requirements