Maintenance operative
Job Role: Maintenance Operative (5752)
Location: Torquay, Devon
Salary: GBP6,486.48 per annum plus benefits
Job Sector: Retirement - Assisted Living
Hours: Every Monday and Thursday (14 hours per week)
As the maintenance operative, you will contribute to our vision of being the UK's favourite property manager by:
Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
Ensuring the site is well maintained providing a clean and secure environment for residents and guests at all times.
Supporting the Development Manager to keep health and safety standards to a maximum.
This role reports to the Estates Manager.
About You
You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant.
You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.
AboutUs
FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.
Main Responsibilities
Provide general maintenance support to the Development.
Liaise with and provide access to authorised contractors and tradesmen, notifying the Development Manager of start / completion of work accordingly.
Report defects / incidents (either observed or reported) and take the corrective action after consultation with the Development Manager.
Carry out monthly emergency light system checks by consistent and regular testing and ensure monthly fire alarm checks are undertaken with Development Manager.
Maintain accurate records of maintenance / lighting issues.
Undertake any routine general repairs / refit door locks.
Ensure all tools are maintained and kept securely, only used by authorised personnel.
Pressure wash / clean bin stores on a weekly basis and ensure all footpaths and communal areas are kept clean and swept.
Carry out any touch up paint work in communal areas within the buildings, as and when required.
Carry out regular checks and maintenance of terrace areas, including watering plants.
OurValues
Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.
Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
TheBenefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Readyto Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders
Location: Torquay, Devon
Salary: GBP6,486.48 per annum plus benefits
Job Sector: Retirement - Assisted Living
Hours: Every Monday and Thursday (14 hours per week)
As the maintenance operative, you will contribute to our vision of being the UK's favourite property manager by:
Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
Ensuring the site is well maintained providing a clean and secure environment for residents and guests at all times.
Supporting the Development Manager to keep health and safety standards to a maximum.
This role reports to the Estates Manager.
About You
You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant.
You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.
AboutUs
FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.
Main Responsibilities
Provide general maintenance support to the Development.
Liaise with and provide access to authorised contractors and tradesmen, notifying the Development Manager of start / completion of work accordingly.
Report defects / incidents (either observed or reported) and take the corrective action after consultation with the Development Manager.
Carry out monthly emergency light system checks by consistent and regular testing and ensure monthly fire alarm checks are undertaken with Development Manager.
Maintain accurate records of maintenance / lighting issues.
Undertake any routine general repairs / refit door locks.
Ensure all tools are maintained and kept securely, only used by authorised personnel.
Pressure wash / clean bin stores on a weekly basis and ensure all footpaths and communal areas are kept clean and swept.
Carry out any touch up paint work in communal areas within the buildings, as and when required.
Carry out regular checks and maintenance of terrace areas, including watering plants.
OurValues
Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.
Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
TheBenefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Readyto Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders