Trainee Software Support Technician
- Recruiter
- Confidential
- Location
- Kettering
- Salary
- Competitive
- Posted
- 18 Jun 2021
- Closes
- 16 Jul 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Trainee Software Support Technician
An opportunity has arisen for a Trainee Software Support Technician to join our Operations team. Working closely with your Support colleagues and other internal departments this is a unique opportunity for you to commence and develop a technical career within a customer service environment. (Software house)_
We are looking for someone who is self-motivated, willing to learn, enjoys working as part of a team and cares about delivering high quality work.
This is a full time office based role in Kettering, where we offer a professional, dynamic and friendly place to work within a great team environment. You will have the opportunity to learn new technologies, develop new skills and contribute to the ongoing improvement of the Support function processes. We are a rapidly growing Company so there are plenty of opportunities for you to develop your career with us.
Trainee Software Support Technician Responsibilities:
You will receive thorough training to enable you to fulfil the following:
Prioritise, address and resolve customer issues appropriately and within a timely manner in line with any SLAs/KPIs.
Take appropriate action to investigate and resolve problems, monitoring their progress and escalating where necessary.
Identify recurring issues, analyse patterns and trends and make suggestions to remedy or prevent; implement these solutions where appropriate.
Work closely with the Customer Relationship Managers where items of sufficient complexity require their input in order to understand and address.
Working diligently and ensuring 100% accuracy at all time due to role's requirement to work with live data.
Ensure daily checks are carried out optimally as required.
Communicate effectively with internal teams - Customer Relationship, Development and QA Departments, to ensure full understanding of and adherence to the scheduling strategy to ensure timely resolution of issues.
Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
Work together with other internal departments to identify any process improvements to improve standards and efficiency.
Provide management information as required.
Using, protecting and maintaining data within their role to ensure the Company's IT security, data protection and ISO standards are adhered to at all times.
Trainee Software Support Technician Requirements:
Essential:
Excellent IT skills.
Experience of Microsoft Office and web based systems.
Beneficial:
SQL skills/experience.
Customer service experience within a fast paced environment.
Experience of using Jira or equivalent to manage, allocate and monitor support tasks.
Working knowledge of CRM systems or similar.
Personal skills & attributes required:
Proven ability to quickly learn new systems.
Highly organised with strong attention to detail.
Excellent written communication skills with emphasis on high levels of accuracy.
Ability to communicate confidently and calmly.
Proactive and self-motivated, demonstrating initiative with a 'can do' approach.
Confident under pressure with ability to prioritise appropriately.
Strong team player who integrates easily and communicates positively.
Please note, an enhanced DBS check will be conducted via the Company once an offer of employment has been accepted.
About Redfish Systems:
Redfish Systems is an established and growing software house, with an impressive track record of developing and delivering innovative software solutions which power energy-switching websites, nursery management systems, and publishing workflow management products.
We listen. We challenge. We deliver. And that applies to our employees as well as our customers.
Location: Kettering
Salary: GBPcompetitive
Contract type: Permanent
Hours: 37.5 per week
Benefits:
Death in Service cover
Competitive pension scheme
25 days' annual leave + Bank Holidays
Employee Assistance Programme
Various retail & gym membership discounts
Cycle2Work scheme
Private healthcare
Free car parking
Free weekly fruit delivery (healthy living scheme)
You may have experience of the following: Software Support Analyst, IT Support Analyst, Application Support, IT Helpdesk, IT Support Technician, 1st Line Support, etc.
Ref: (phone number removed)
An opportunity has arisen for a Trainee Software Support Technician to join our Operations team. Working closely with your Support colleagues and other internal departments this is a unique opportunity for you to commence and develop a technical career within a customer service environment. (Software house)_
We are looking for someone who is self-motivated, willing to learn, enjoys working as part of a team and cares about delivering high quality work.
This is a full time office based role in Kettering, where we offer a professional, dynamic and friendly place to work within a great team environment. You will have the opportunity to learn new technologies, develop new skills and contribute to the ongoing improvement of the Support function processes. We are a rapidly growing Company so there are plenty of opportunities for you to develop your career with us.
Trainee Software Support Technician Responsibilities:
You will receive thorough training to enable you to fulfil the following:
Prioritise, address and resolve customer issues appropriately and within a timely manner in line with any SLAs/KPIs.
Take appropriate action to investigate and resolve problems, monitoring their progress and escalating where necessary.
Identify recurring issues, analyse patterns and trends and make suggestions to remedy or prevent; implement these solutions where appropriate.
Work closely with the Customer Relationship Managers where items of sufficient complexity require their input in order to understand and address.
Working diligently and ensuring 100% accuracy at all time due to role's requirement to work with live data.
Ensure daily checks are carried out optimally as required.
Communicate effectively with internal teams - Customer Relationship, Development and QA Departments, to ensure full understanding of and adherence to the scheduling strategy to ensure timely resolution of issues.
Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
Work together with other internal departments to identify any process improvements to improve standards and efficiency.
Provide management information as required.
Using, protecting and maintaining data within their role to ensure the Company's IT security, data protection and ISO standards are adhered to at all times.
Trainee Software Support Technician Requirements:
Essential:
Excellent IT skills.
Experience of Microsoft Office and web based systems.
Beneficial:
SQL skills/experience.
Customer service experience within a fast paced environment.
Experience of using Jira or equivalent to manage, allocate and monitor support tasks.
Working knowledge of CRM systems or similar.
Personal skills & attributes required:
Proven ability to quickly learn new systems.
Highly organised with strong attention to detail.
Excellent written communication skills with emphasis on high levels of accuracy.
Ability to communicate confidently and calmly.
Proactive and self-motivated, demonstrating initiative with a 'can do' approach.
Confident under pressure with ability to prioritise appropriately.
Strong team player who integrates easily and communicates positively.
Please note, an enhanced DBS check will be conducted via the Company once an offer of employment has been accepted.
About Redfish Systems:
Redfish Systems is an established and growing software house, with an impressive track record of developing and delivering innovative software solutions which power energy-switching websites, nursery management systems, and publishing workflow management products.
We listen. We challenge. We deliver. And that applies to our employees as well as our customers.
Location: Kettering
Salary: GBPcompetitive
Contract type: Permanent
Hours: 37.5 per week
Benefits:
Death in Service cover
Competitive pension scheme
25 days' annual leave + Bank Holidays
Employee Assistance Programme
Various retail & gym membership discounts
Cycle2Work scheme
Private healthcare
Free car parking
Free weekly fruit delivery (healthy living scheme)
You may have experience of the following: Software Support Analyst, IT Support Analyst, Application Support, IT Helpdesk, IT Support Technician, 1st Line Support, etc.
Ref: (phone number removed)