Returns Administrator

Role Overview

Responsible for the delivery of exceptional administration for the Returns department at CareCo HQ in Brentwood. This will be achieved by working along a team of administrators responsible for various parts of the returns process. Strong organisational skills will need to be evidenced along with a strong understanding of Microsoft office. The position demands someone who is physically fit as the role demands some lifting, manual handling training will be given.

Our brand new head office, which is currently being built, will be based in Braintree area so we'll be looking for someone keen to move there in a year from now.

Main Duties and responsibilities

• Gain a working knowledge of CareCo products, understanding the standards with which our returns need to be returned to stock.
• Effectively list and record returns from Tuffnell's, DPD, DX, Royal Mail, MTS, HDD, and our own Logistics team. Ensure check lists are completed and the relevant photos taken as a record where necessary.
• To Ensure that all re-boxing is carried out where necessary, to ensure returning goods are stripped of any customer details including receipts and courier labels.

People & Communication

• Understanding the process, through our bespoke system of processing returns into either Stock, Damaged, Ex Demonstration or disposed of.
• To assist with the Daily Returns report where necessary or to assist with holiday cover.
• Communicate daily with all departments of the company when a return has not arrived at Brentwood HQ in a resaleable condition. Communicate to all departments and senior management team when correct notes or returns records have been missed and ensuring that a warranty claim or courier claim is raised in a timely manner by the member of staff returning the goods.
• Keeping their workspace tidy at all times including the office space and returns bays.