Service Supervisor
- Recruiter
- Confidential
- Location
- Edinburgh
- Salary
- Competitive
- Posted
- 18 Jun 2021
- Closes
- 16 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
About Us
Laings is a prestigious family-run jeweller with 181 years' experience in the industry.
Established in 1840 we are now one of the largest independent jewellery businesses operating six stores across the UK (three shops nestled within the iconic Argyll Arcade in Glasgow, and one each in Edinburgh, Southampton and Cardiff).
Our Culture
The Laings culture is one of mutual trust, respect and honesty. Our staff strive to be the best in the business and our aim is to provide our customers with an unforgettable, luxurious experience whatever the occasion may be.
Your New Role
Reporting to the General Manager, the Service Supervisor is responsible for ensuring the smooth and efficient running of all aspects of the service department including line management and development of the Service team. The Service Manager will constantly be looking for opportunities to promote the services we provide at as well as identifying opportunities to upsell to customers.
Working hours: 38.75 hrs per week, 5 days out of 7.
Responsibilities Include:
* Responsibility for training and coaching the Service Team
* Work as a team with General Manager and Department Managers to support smooth running of all departments
* Liaise with department managers to provide relevant training to any staff who require it
* Ensure monthly 1-1 reviews are held with the team
* Put Personal Development Plans into place for each member of the service team
* Working toward monthly Service targets
* Provide an exemplary and personal level of customer service to all clients.
* Working with Head of Service, be instrumental in developing client experience throughout the customer experience in store
* Increase awareness of the Service Department and drive the business, to gain new clients and provide existing clients with a deeper understanding of the service process
* Champion and communicate the skills of the workshops to promote the array of skills within the business, and showcase company assets
* Monitor and Increase Department Sales/Profit Margins
* Develop deep understanding of jewellery and watches
* Handling repairs, advising and educating clients on the availability of services best course of action
Skills and Experience Required:
* Supportive Management Style
* Good delegation and decision making skills
* Outstanding customer service experience
* Positive outlook
* Exceptional Attention to Detail
* Polite, friendly and well-mannered
* Ability to remain calm under pressure
* Adaptable and flexible
What we will offer you
As well as a competitive salary & reward package, we are proud to offer a range of fantastic benefits to our employees, including healthcare, pension, dental, gym discounts, 28 days holiday, employee assistance programme, and a generous employee discount scheme.
Be part of our future, join us
Laings is a prestigious family-run jeweller with 181 years' experience in the industry.
Established in 1840 we are now one of the largest independent jewellery businesses operating six stores across the UK (three shops nestled within the iconic Argyll Arcade in Glasgow, and one each in Edinburgh, Southampton and Cardiff).
Our Culture
The Laings culture is one of mutual trust, respect and honesty. Our staff strive to be the best in the business and our aim is to provide our customers with an unforgettable, luxurious experience whatever the occasion may be.
Your New Role
Reporting to the General Manager, the Service Supervisor is responsible for ensuring the smooth and efficient running of all aspects of the service department including line management and development of the Service team. The Service Manager will constantly be looking for opportunities to promote the services we provide at as well as identifying opportunities to upsell to customers.
Working hours: 38.75 hrs per week, 5 days out of 7.
Responsibilities Include:
* Responsibility for training and coaching the Service Team
* Work as a team with General Manager and Department Managers to support smooth running of all departments
* Liaise with department managers to provide relevant training to any staff who require it
* Ensure monthly 1-1 reviews are held with the team
* Put Personal Development Plans into place for each member of the service team
* Working toward monthly Service targets
* Provide an exemplary and personal level of customer service to all clients.
* Working with Head of Service, be instrumental in developing client experience throughout the customer experience in store
* Increase awareness of the Service Department and drive the business, to gain new clients and provide existing clients with a deeper understanding of the service process
* Champion and communicate the skills of the workshops to promote the array of skills within the business, and showcase company assets
* Monitor and Increase Department Sales/Profit Margins
* Develop deep understanding of jewellery and watches
* Handling repairs, advising and educating clients on the availability of services best course of action
Skills and Experience Required:
* Supportive Management Style
* Good delegation and decision making skills
* Outstanding customer service experience
* Positive outlook
* Exceptional Attention to Detail
* Polite, friendly and well-mannered
* Ability to remain calm under pressure
* Adaptable and flexible
What we will offer you
As well as a competitive salary & reward package, we are proud to offer a range of fantastic benefits to our employees, including healthcare, pension, dental, gym discounts, 28 days holiday, employee assistance programme, and a generous employee discount scheme.
Be part of our future, join us