Motor Claims Advisor

A Claims and Customer Service Advisor is required for a leading Accident & Repair group based in Reigate, Surrey:
Main Responsibilities and Duties:
* Answering incoming calls
* Load any new claims
* Contacting and booking in customers
* Organising collection of vehicles and allocation of courtesy cars
* Keeping correct and up to date activity records on our company database
* Dealing with Customer queries and accurately recording all information
* Obtaining customer images
* To appropriately deal and escalate any sign of customer dissatisfaction
Experience and Skills Required:
* Excellent organisation and communication skills
* Able to prioritise and be self-motivated
* Well organised
* Good attention to detail
* Time management skills and ability to work to deadlines
* Confident telephone manner
* Claims experience or Motor insurance or Contact centre experience
Personal Attributes:
* Team Player
* Use initiative, be flexible and have a can-do attitude
* Cultural and organisational insight
* Takes responsibility for own actions
This is a full time position Monday to Friday with 1 in 3 Saturday mornings required.
If you feel you have the skills and experience to fill this position and would like further details, then please either send us your CV by clicking on Apply now or call Jules Fine at Fine Recruiting Ltd direct on the number provided for further details