1st Line Engineer

Overview

To provide a friendly and efficient service to every customer in line with policies and procedures, ensuring that the customer's needs are being responded to and escalated when required. To deliver first class technical support using all tools available to resolve at FPC and striving to improve the team's knowledge and service levels.

Responsibilities

?? To achieve and maintain personal KPIs and contribute to team SLAs

?? Determination to deliver splendid telephone manner and meet expectation of outlined call quality.

?? Utilise inhouse ITSM tool to accurately and appropriately record and manage tickets

?? Look to drive continue improvement to team processes and procedures.

?? A keen ambition to review, improve and share knowledge to enhance existing knowledge base.

?? Able to operate efficiently in a team environment.

?? Able to work effectively and efficiently under pressure in busy periods

?? Exceptional time management, punctual in attendance.

Qualifications

To provide a friendly and efficient service to every customer in line with policies and procedures, ensuring that the customer's needs are being responded to and escalated when required. To deliver first class technical support using all tools available to resolve at FPC and striving to improve the team's knowledge and service levels.