Housing Officer (Neighbourhoods)
- Recruiter
- Confidential
- Location
- Gloucester
- Salary
- 29438.00 - 32382.00 GBP Annual + depending on skills
- Posted
- 17 Jun 2021
- Closes
- 15 Jul 2021
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Permanent
- Hours
- Full Time
Housing Officer
Gloucester
GBP29,438 - GBP32,382 per annum - depending on skills
Permanent, Full Time
In April 2021, our client merged to create a bigger, better, organisation. They now provide over 25,000 homes to more than 54,000 people, they deliver over 3 million hours of care to individuals every year and have a geographical reach from Newcastle upon Tyne to Salisbury, Wiltshire. They have a staff team of approx. 4,000 people.
Their story is about building better lives. They are committed to building more homes and providing more care and support to more people, whilst still delivering the locally-focused services to the people who need them most.
Everything they do comes back to people - whether that's providing a good quality, safe home, helping someone to live an independent life, addressing social injustice and equality and everything else in between.
Their vision is to be an organisation where people can enjoy happiness, health and prosperity.
About the role
Our client is now recruiting for a Housing Officer on a full time and permanent basis to join their Neighbourhoods team in Gloucester.
The purpose of the role is to support their aim of valuing their customers by meeting housing and related needs.
You will manage complex tenancy issues including property condition and ASB cases. You will work independently in challenging situations and with changing priorities striving to add value to everything you do.
You will provide information to new and existing customers which will enable them to manage and sustain their tenancy and promote empowerment of customers to play an active role in shaping standards and service across the Group
About you
It is essential that you have knowledge and experience of housing and tenancy law; including succession, mutual exchange, assignments and ending tenancies as well as experience of tenancy or leasehold management and enforcement.
You will have a demonstrable record of delivering excellent customer service and experience of working in a customer facing environment.
Excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload is a strong requirement for this position.
In addition, you must have exceptional communication (written and verbal) and interpersonal skills to suit a variety of audiences including customers, shareholders, councillors and other external agencies and partners.
You may be required to travel to different sites within the business, therefore a full clean driver's license is essential.
Benefits
In support and recognition of their colleagues who will help them deliver their employer strategy, they offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work here are considered on their merits in line with their Diversity and Inclusion strategy and policy.
Our client is a Disability Confident Employer therefore they actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the 'essential eligibility criteria' for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let them know
Gloucester
GBP29,438 - GBP32,382 per annum - depending on skills
Permanent, Full Time
In April 2021, our client merged to create a bigger, better, organisation. They now provide over 25,000 homes to more than 54,000 people, they deliver over 3 million hours of care to individuals every year and have a geographical reach from Newcastle upon Tyne to Salisbury, Wiltshire. They have a staff team of approx. 4,000 people.
Their story is about building better lives. They are committed to building more homes and providing more care and support to more people, whilst still delivering the locally-focused services to the people who need them most.
Everything they do comes back to people - whether that's providing a good quality, safe home, helping someone to live an independent life, addressing social injustice and equality and everything else in between.
Their vision is to be an organisation where people can enjoy happiness, health and prosperity.
About the role
Our client is now recruiting for a Housing Officer on a full time and permanent basis to join their Neighbourhoods team in Gloucester.
The purpose of the role is to support their aim of valuing their customers by meeting housing and related needs.
You will manage complex tenancy issues including property condition and ASB cases. You will work independently in challenging situations and with changing priorities striving to add value to everything you do.
You will provide information to new and existing customers which will enable them to manage and sustain their tenancy and promote empowerment of customers to play an active role in shaping standards and service across the Group
About you
It is essential that you have knowledge and experience of housing and tenancy law; including succession, mutual exchange, assignments and ending tenancies as well as experience of tenancy or leasehold management and enforcement.
You will have a demonstrable record of delivering excellent customer service and experience of working in a customer facing environment.
Excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload is a strong requirement for this position.
In addition, you must have exceptional communication (written and verbal) and interpersonal skills to suit a variety of audiences including customers, shareholders, councillors and other external agencies and partners.
You may be required to travel to different sites within the business, therefore a full clean driver's license is essential.
Benefits
In support and recognition of their colleagues who will help them deliver their employer strategy, they offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work here are considered on their merits in line with their Diversity and Inclusion strategy and policy.
Our client is a Disability Confident Employer therefore they actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the 'essential eligibility criteria' for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let them know