Support Worker

Recruiting a Support Worker (FTC until July 2022) to join our Mental Health Service in Slough!GBP19,500 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.We provide support for 16 customers, we have two sites Hope House (10 bed supported housing) Doddsfield Rd (6 flats independent living with floating support).Hope House - Support hours 24 hours 7 days per week, with sleep- in based on a shift rota pattern - (sleep-ins staff are paid additional to salary advertised). Doddsfield Rd - Floating support (during working hours)Team - 1X Contract Manager, 1X Team Leader, 3.2 Support Workers.Staff work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.This is a great opportunity for any support worker to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-houseKey Accountabilities:- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation- Develop and maintain links with all key agencies and service providers in the local community- Empower customers to ensure they receive the service and benefits they are entitled to- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible- Adhere to Look Ahead's Policies and Procedures- Engage in learning and development activity to increase knowledge and skills- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assignedThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.Personal Attributes:- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour- Prefers working as part of a group or team- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement- Has a practical and logical mind and is naturally well organised- Flexible- Open to feedback and self development- Thrives on change and enjoys dynamic diverse environments- Is confident with high levels of self-esteem- Is respectful, articulate and sensitive in style of communication- Is essentially customer-focused - Is motivated towards excellence and improvement of personal performance with a can do attitude- Ability to cope positively with challenging and diverse behavioursSkills, Knowledge and ExperienceEssential:- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sectorDesirable:- Experience working in mental healthInterviews will start taking place 8th, 10th & 11th June 2021.If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.