Customer Success Manager
- Recruiter
- Confidential
- Location
- Bedford
- Salary
- 25000.00 - 35000.00 GBP Annual
- Posted
- 18 Jun 2021
- Closes
- 16 Jul 2021
- Sectors
- Human Resources
- Contract Type
- Permanent
- Hours
- Full Time
This is predominately a remote role with the occasional requirement to come into Bedford.
If you are a person who is driven by customer happiness and success, then this role is made for you.
You are good at:
Collaborating with others to drive best practices
Working directly with clients to achieve success
Communicating with fellow team members
Identifying opportunities for product expansion Extra awesome:
You love inspiring others with enthusiasm
You have a never say never attitude
You have experience working at a tech company What you'll do
As a Customer Success Manager, you'll be responsible for:
Make it your business to understand the customer's business and use it to create and execute an account plan jointly with the customer.
Onboarding new customers and training their staff on how to use our client's services and technology effectively.
Identifying opportunities for onboarding efficiency, account expansion and revenue creation within our client's customer base.
Advisingocustomers on how to improve their performance, reduce their hiring risks and increase their return on investment.
Clearly communicating the benefits of new product features and ensuring customers promptly adopt them.
Quickly identifying gaps in our client's product that impact the success of our client's customers.
Working closely with our client's operation and engineering teams to ensure issues are resolved.
Proactively and regularly talking with customers to ensure that they get the most value out of your support.
Developing and nurturing customers into advocates to increase brand awareness and build a sense of community.
Analysing data and results to guide product and customer success improvements.
Conducting webinars with groups of customers to assist with onboarding and product adoption.
Identifying opportunities for customer training in a proactive way.
What you'll need
The following experience is relevant to us:
At least 2 years of professional experience in Customer Success or Account Management.
Ideally having worked previously for a Background Screening/CV Verification company
Saas experience.
Experience in building and maintaining strong relationships with customers.
A great track record of expanding revenue and mitigating customer churn.
Experience working closely with other functions like Marketing, Sales, and Technology.
Excellent communication skills, a great listener.
Tech savvy and have experience implementing software on an account per account basis
If you are a person who is driven by customer happiness and success, then this role is made for you.
You are good at:
Collaborating with others to drive best practices
Working directly with clients to achieve success
Communicating with fellow team members
Identifying opportunities for product expansion Extra awesome:
You love inspiring others with enthusiasm
You have a never say never attitude
You have experience working at a tech company What you'll do
As a Customer Success Manager, you'll be responsible for:
Make it your business to understand the customer's business and use it to create and execute an account plan jointly with the customer.
Onboarding new customers and training their staff on how to use our client's services and technology effectively.
Identifying opportunities for onboarding efficiency, account expansion and revenue creation within our client's customer base.
Advisingocustomers on how to improve their performance, reduce their hiring risks and increase their return on investment.
Clearly communicating the benefits of new product features and ensuring customers promptly adopt them.
Quickly identifying gaps in our client's product that impact the success of our client's customers.
Working closely with our client's operation and engineering teams to ensure issues are resolved.
Proactively and regularly talking with customers to ensure that they get the most value out of your support.
Developing and nurturing customers into advocates to increase brand awareness and build a sense of community.
Analysing data and results to guide product and customer success improvements.
Conducting webinars with groups of customers to assist with onboarding and product adoption.
Identifying opportunities for customer training in a proactive way.
What you'll need
The following experience is relevant to us:
At least 2 years of professional experience in Customer Success or Account Management.
Ideally having worked previously for a Background Screening/CV Verification company
Saas experience.
Experience in building and maintaining strong relationships with customers.
A great track record of expanding revenue and mitigating customer churn.
Experience working closely with other functions like Marketing, Sales, and Technology.
Excellent communication skills, a great listener.
Tech savvy and have experience implementing software on an account per account basis