Membership and Adoptions Assistant
- Recruiter
- Confidential
- Location
- Chester
- Salary
- Competitive
- Posted
- 18 Jun 2021
- Closes
- 05 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Part Time
Seasonal Membership and Adoptions Assistant (Customer Service)
Temporary contract up to 31st December 2021, part time 22.5 hours per week.
We are Chester Zoo, and for over 90 years we have been a leading conservation and education charity, and an amazing, award-winning visitor attraction.
We're also a team of passionate, talented, enthusiastic and expert people, doing everything we can to prevent extinction, from caring for animals to discovering new conservation ideas, and giving our visitors an inspirational day out.
We work hard because we love animals, we care about nature, we love Chester Zoo and, despite all the recent challenges thrown at us, we still want to be the best zoo in the world! If you think you can help us to achieve that, then we'd love to hear from you.
We currently have an exciting vacancy for a Seasonal Membership and Adoptions Assistant to join our customer service focused team.
The Role - Seasonal Membership and Adoptions Assistant
* Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
* Check and secure cash taken through the till (balance/cash up the days takings and secure in safe).
* Process the administration involved in selling membership and adoptions (data input, post, emails, online applications, telephone payments).
* Monitor literature & stock including stationery and adoption images.
* Talk to customers whilst they are queuing for the membership office to answer questions, assist and offer advice.
The ideal candidate for this Seasonal Membership and Adoptions Assistant vacancy will have:
* Experience of working in a fast-paced, customer service environment.
* Good communication skills and confidence taking membership details and payments over the telephone.
* A good standard of education, including a GCSE (or equivalent) in Maths and English.
* Experience of using tills, including cash and credit card transactions.
* Previous customer service, sales and general administration experience.
* Confidence and experience in Microsoft Office and databases.
* Strong organisational skills.
* An eye for detail and accuracy.
* An understanding of GDPR (desirable).
* Knowledge of how the zoo works generally (desirable); working with animal adoptions requires us to have updated knowledge of the species stats so we can answer any customer service queries.
Hours of work are 22.5 hours per week working 6 days out of 14 (including weekends and Bank Holidays) on a rota basis between the hours of 9.00am and 6.30pm.
The salary for this position is GBP8.91 per hour and in addition we offer a range of amazing benefits which can be found on the Chester Zoo careers page.
To apply for this position, please click the 'apply' button on this page where you'll be redirected to the vacancy on the Chester Zoo website. You will then be required to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for this Seasonal Membership and Adoptions Assistant role.
Closing date for applications is Sunday 4th July 2021.
Interviews will take place on 13th July.
All applications for this Seasonal Membership and Adoptions Assistant are to be submitted online, and strictly no agency calls or agency CV submissions
Temporary contract up to 31st December 2021, part time 22.5 hours per week.
We are Chester Zoo, and for over 90 years we have been a leading conservation and education charity, and an amazing, award-winning visitor attraction.
We're also a team of passionate, talented, enthusiastic and expert people, doing everything we can to prevent extinction, from caring for animals to discovering new conservation ideas, and giving our visitors an inspirational day out.
We work hard because we love animals, we care about nature, we love Chester Zoo and, despite all the recent challenges thrown at us, we still want to be the best zoo in the world! If you think you can help us to achieve that, then we'd love to hear from you.
We currently have an exciting vacancy for a Seasonal Membership and Adoptions Assistant to join our customer service focused team.
The Role - Seasonal Membership and Adoptions Assistant
* Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
* Check and secure cash taken through the till (balance/cash up the days takings and secure in safe).
* Process the administration involved in selling membership and adoptions (data input, post, emails, online applications, telephone payments).
* Monitor literature & stock including stationery and adoption images.
* Talk to customers whilst they are queuing for the membership office to answer questions, assist and offer advice.
The ideal candidate for this Seasonal Membership and Adoptions Assistant vacancy will have:
* Experience of working in a fast-paced, customer service environment.
* Good communication skills and confidence taking membership details and payments over the telephone.
* A good standard of education, including a GCSE (or equivalent) in Maths and English.
* Experience of using tills, including cash and credit card transactions.
* Previous customer service, sales and general administration experience.
* Confidence and experience in Microsoft Office and databases.
* Strong organisational skills.
* An eye for detail and accuracy.
* An understanding of GDPR (desirable).
* Knowledge of how the zoo works generally (desirable); working with animal adoptions requires us to have updated knowledge of the species stats so we can answer any customer service queries.
Hours of work are 22.5 hours per week working 6 days out of 14 (including weekends and Bank Holidays) on a rota basis between the hours of 9.00am and 6.30pm.
The salary for this position is GBP8.91 per hour and in addition we offer a range of amazing benefits which can be found on the Chester Zoo careers page.
To apply for this position, please click the 'apply' button on this page where you'll be redirected to the vacancy on the Chester Zoo website. You will then be required to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for this Seasonal Membership and Adoptions Assistant role.
Closing date for applications is Sunday 4th July 2021.
Interviews will take place on 13th July.
All applications for this Seasonal Membership and Adoptions Assistant are to be submitted online, and strictly no agency calls or agency CV submissions