Graduate Client Success Analyst

Synectics Solutions are a leading force in the provision of innovative data driven business solutions. For more than 29 years we have specialised in building complex data management and software products for well-known companies around the world. Due to continual growth we have a fantastic opportunity for a Client Success Analyst to join our dedicated team providing ongoing support and development of our existing customer accounts.

THE ROLE:
Due to the continued development of our products and expansion of our client base we have an opportunity for a passionate Graduate to join our Client Success department.

Responsibilities will include:

• Supporting the Client Success Managers in the ongoing development of the relationship and their use of our applications.
• Scheduling and attending meetings both internally and externally - supporting the Client Success Managers with the planning, coordination, documentation and follow up activities
• Working with clients and Client Success Managers to produce and track Change Requests
• Produce draft Quotes for review and approval, then submission and tracking of the quote internally through to completion
• Coordinating the release process including downtime and testing of the application
• Build and maintain strong relationships both internally and with the clients
• Logging (and the ongoing review of) allocated customer Support calls and escalation as appropriate

THE SUCCESSFUL APPLICANT WILL HAVE:
As this is a graduate role, the below are advantageous not essential.

• Experience working within a customer facing business oriented role, requiring excellent communication skills and the ability to articulate complex activities
• Enthusiasm with a proven ability to learn new skills and to adapt to new working practices, through a structured yet informal training programme that provides opportunities for progression within the team
• Good planning and organisational skills, with the ability to effectively prioritise and plan own workload and remain outcome orientated
• Ability to establish and maintain effective working relationships
• Ability to work equally effectively as part of an established team and on own initiative
• Ability to work in a friendly, fast-paced and dynamic environment
• A positive approach to problem solving, decision making and dealing with a wide range of people