Service Manager
- Recruiter
- Young Carers Development Trust
- Location
- Chippenham
- Salary
- Competitive
- Posted
- 17 Jun 2021
- Closes
- 24 Jun 2021
- Sectors
- Health, Nursing & Social Care
- Contract Type
- Permanent
- Hours
- Full Time
The Young Carers Development Trust has grown and consolidated over the last four years and we are seeking the right individual to take the trust forwards to our next stage of growth. YCDT wishes to recruit an experienced individual to support the development of our young carers and to support the Development Mentors (DMs) in their work. You will be one of three directly employed staff members. The Charity Manager oversees the development, governance and administrative elements of the charity’s work and you will work closely together to ensure that cover is provided. You will provide supervision and support to our team of 20 DMs. You will be fully supported by the board of trustees.
The Service Manager has oversight of the young carers that we work with and there are a series of targets and deadlines associated with this role. Not all targets will be met directly by the Service Manager personally but through networking, using existing contacts and resources and by delegation to the appropriate trustees and other persons/ third parties.
Operational
Development Mentors
The Service Manager is responsible for
Developing the job description and recruiting DMs in line with YCDT’s Safer Recruitment
Maintaining an ongoing and positive, supportive relationship with all DMs.
Identifying training needs and providing training for DMs as part of a structured development programme that reflects the needs of the young carers
Supporting DMs to build and implement young carer actions plans with the aim of supporting their young carer to reach their potential
Supporting DMs to identify and report any concerns including safeguarding concerns
Carrying out monthly or bimonthly supervision meetings with DMs and record notes for meetings as a routine.
Running group support sessions for DMs
Young Carers
The Service Manager is responsible for:
Working with the Charity Manager to network with Young Carers referral agencies
Supporting the Charity Manager to manage the initial referral process
Identifying appropriate referrals, obtaining trustee approval and then matching them to an available DM, supported by the Charity Manager
Supporting the development of a productive and healthy mentoring relationship between the DM and young carer that is strengths-based and orientated around the young carer’s needs, interests, and ambitions
Acting as designated safeguarding lead (DSL) and logging and reporting any concerns to the appropriate trustee
Using a multi-agency approach to prevent and address safeguarding issues
Liaising and networking with other organisations to implement an effective support and development plan that will help the young carer reach their potential
Running group social sessions and skills workshops for all YCDT young carers
Ambassadors
Developing and implementing an “Ambassadors Programme” for our alumni which includes young carer consultation in its design and offers a bespoke training package and further development opportunities.
Using Ambassadors to inspire, encourage and motivate other young carers.
Outreach and Service Development
The Services Manager is responsible for:
Developing the reputation, range and offer of YCDT by :
providing virtual skills and support sessions for Young Adult Carers (YACs) across the country.
producing a regular YAC News e-bulletin for our registered mailing list of YACs and professionals working with YACs
Forming and maintaining relationships with young carer and carer services across the country
Forming and maintaining relationships with organisations/institutions that will support YCDT’s mission (e.g. universities, schools, widening participation programmes etc)
Hosting a targeted annual “Aspirations Conference” for YACs with contributions from the aforementioned networks
Strategic
The Service Manager is responsible for:
Supporting the Charity Manager and trustee board to develop strategic plans to support the stability and growth of the charity.
Attend and provide the agenda for quarterly “service delivery and development” subcommittee meetings and implement motions carried forward.
Prepare a report for and attend quarterly trustee board meetings.
Monitoring and Evaluation
The Service Manager is responsible for:
Designing and implementing tools fit for monitoring and evaluating all YCDT services/offers
Using these tools as a feedback loop to improve our services and reporting
Creating an annual Impact Report, supported by the Charity Manager
Running an annual young carer survey and using the results to improve our service
Running an annual DM survey and using the results to improve volunteer experience
Using young carer consultation at strategic levels to develop the service
Governance
The Service Manager is responsible for:
Supporting the Charity Manager to update policies and procedures as required (supported by trustees).
Implement all operational policies and procedures, work with the Charity Manager to update as necessary and review annually.
Financial / Fundraising
The Service Manager is responsible for:
Supporting the Charity Manager to ensure that all DM and beneficiary expenses and financial records are kept in order at all times.
Providing the Charity Manager with appropriate case studies, impact data and reports for our funders.
Achieving a £20,000 fundraising target.
Marketing and communications
The Service Manager is responsible for:
Ensuring that the Charity Manager has fresh content for use across all our media.
Ensuring that there are effective means of communication in place between young carers, DMs, trustees and our networks and that the charity remains GDPR compliant
Using social media to promote our work and mission.
The Service Manager has oversight of the young carers that we work with and there are a series of targets and deadlines associated with this role. Not all targets will be met directly by the Service Manager personally but through networking, using existing contacts and resources and by delegation to the appropriate trustees and other persons/ third parties.
Operational
Development Mentors
The Service Manager is responsible for
Developing the job description and recruiting DMs in line with YCDT’s Safer Recruitment
Maintaining an ongoing and positive, supportive relationship with all DMs.
Identifying training needs and providing training for DMs as part of a structured development programme that reflects the needs of the young carers
Supporting DMs to build and implement young carer actions plans with the aim of supporting their young carer to reach their potential
Supporting DMs to identify and report any concerns including safeguarding concerns
Carrying out monthly or bimonthly supervision meetings with DMs and record notes for meetings as a routine.
Running group support sessions for DMs
Young Carers
The Service Manager is responsible for:
Working with the Charity Manager to network with Young Carers referral agencies
Supporting the Charity Manager to manage the initial referral process
Identifying appropriate referrals, obtaining trustee approval and then matching them to an available DM, supported by the Charity Manager
Supporting the development of a productive and healthy mentoring relationship between the DM and young carer that is strengths-based and orientated around the young carer’s needs, interests, and ambitions
Acting as designated safeguarding lead (DSL) and logging and reporting any concerns to the appropriate trustee
Using a multi-agency approach to prevent and address safeguarding issues
Liaising and networking with other organisations to implement an effective support and development plan that will help the young carer reach their potential
Running group social sessions and skills workshops for all YCDT young carers
Ambassadors
Developing and implementing an “Ambassadors Programme” for our alumni which includes young carer consultation in its design and offers a bespoke training package and further development opportunities.
Using Ambassadors to inspire, encourage and motivate other young carers.
Outreach and Service Development
The Services Manager is responsible for:
Developing the reputation, range and offer of YCDT by :
providing virtual skills and support sessions for Young Adult Carers (YACs) across the country.
producing a regular YAC News e-bulletin for our registered mailing list of YACs and professionals working with YACs
Forming and maintaining relationships with young carer and carer services across the country
Forming and maintaining relationships with organisations/institutions that will support YCDT’s mission (e.g. universities, schools, widening participation programmes etc)
Hosting a targeted annual “Aspirations Conference” for YACs with contributions from the aforementioned networks
Strategic
The Service Manager is responsible for:
Supporting the Charity Manager and trustee board to develop strategic plans to support the stability and growth of the charity.
Attend and provide the agenda for quarterly “service delivery and development” subcommittee meetings and implement motions carried forward.
Prepare a report for and attend quarterly trustee board meetings.
Monitoring and Evaluation
The Service Manager is responsible for:
Designing and implementing tools fit for monitoring and evaluating all YCDT services/offers
Using these tools as a feedback loop to improve our services and reporting
Creating an annual Impact Report, supported by the Charity Manager
Running an annual young carer survey and using the results to improve our service
Running an annual DM survey and using the results to improve volunteer experience
Using young carer consultation at strategic levels to develop the service
Governance
The Service Manager is responsible for:
Supporting the Charity Manager to update policies and procedures as required (supported by trustees).
Implement all operational policies and procedures, work with the Charity Manager to update as necessary and review annually.
Financial / Fundraising
The Service Manager is responsible for:
Supporting the Charity Manager to ensure that all DM and beneficiary expenses and financial records are kept in order at all times.
Providing the Charity Manager with appropriate case studies, impact data and reports for our funders.
Achieving a £20,000 fundraising target.
Marketing and communications
The Service Manager is responsible for:
Ensuring that the Charity Manager has fresh content for use across all our media.
Ensuring that there are effective means of communication in place between young carers, DMs, trustees and our networks and that the charity remains GDPR compliant
Using social media to promote our work and mission.