IT Support Services Lead

About the Role

The Support Services team are responsible for providing a customer service focused approach resolving end user IT issues and providing a secure and stable desktop estate for a dynamic user base.

We have a significant number of exciting and challenging ICT projects to deliver, whilst also introducing smarter working principles in desktop delivery and are looking for an energized and experienced individual to lead the team through these exciting progressions.

You will work with teams across IT and our Business Stakeholders and we expect you to be an excellent communicator and able to influence and drive change and improvements.

About You

As an experienced and energetic leader, you will be comfortable developing a team of IT Technicians using a range of coaching techniques. You will have excellent technical knowledge in supporting the hardware and configuration of desktop, printers & laptops. Operating in a fast-paced environment, you will be required to schedule and prioritise team activity using workload and management techniques to deliver to milestones and objectives. Alongside this, effective and adaptable communication is essential.

This is an excellent opportunity for a great communicator to dynamically manage a team of experienced IT Technicians and to join a growing organisation at a period of positive change!

About Us

Newcastle Strategic Solutions is the UK's leading savings management platform and one of the North East's most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do.

As part of Newcastle Building Society you will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities for self-development and career progression where you can realise your potential and do your best work.

For full details along with a comprehensive breakdown of what we're looking for, please download the role profile.

In addition to joining a great team within a truly local organisation, our colleagues also benefit from:

• 25 days holiday allowance + bank holidays
• Corporate bonus scheme
• Working from home supplement upon joining and monthly allowance thereafter
• Subsidised event tickets
• Generous pension scheme
• Performance-related pay
• Volunteering days
• Flexible working hours

The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work remotely. Longer-term, our focus remains on driving a culture of flexibility and encouraging colleagues to maintain a healthy work/life balance through flexible working arrangements.