Service Desk Engineer
- Recruiter
- Confidential
- Location
- Preston
- Salary
- Competitive
- Posted
- 18 Jun 2021
- Closes
- 16 Jul 2021
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Infinium have an exciting opportunity for a Service Desk Engineer to join the team.
Location: Preston (PR4 0HF)
Salary: Up to GBP21,000 plus overtime & on-call
Hours: 40 hours (Monday to Sunday, 5 days a week on a rota basis)
About Infinium:
Founded in 2002, Infinium are an experienced team of IT & Wi-Fi specialists supporting Holiday Parks across the UK.
Infinium are experiencing a truly exciting period of growth and we are looking for enthusiastic and talented people to join our team.
Service Desk Engineer - The Role:
Our Service Desk is a core part of the business providing excellent customer service and engagement to our national customer base.
The Service Desk role is the immediate customer contact point, a member of the team working across multiple client platforms and managing customer incidents and requests by phone and email.
Temporarily working from home due to the current climate. The long-term intention is for this role to be based at Head Office.
Service Desk Engineer - Key Responsibilities:
- Provide excellent customer support responding to and managing incidents & requests through to resolution via telephone, email & self-service portal
- Create, action, and manage tickets through to resolution or escalation in line with SLAs and thresholds
- Telephony call workflow, ensuring calls are answered and routed efficiently
- Check monitoring systems for incidents and action or escalate as required
- Communicate to customers, team, and the business when changes in process occur
Service Desk Engineer - You:
- Good remote problem solving and fault-finding skills
- Ability to adapt communication to best support customer need
- Ability to communicate clearly and effectively on multiple channels
- Works well as part of a team
- Time and task management
- Ability to build effective relationships
- Ability to liaise with technical experts
Service Desk Engineer - Skills and Experience:
Essential:
- Experience in a customer service environment
Desirable:
- Existing Help Desk experience
- ITIL Framework
Service Desk Engineer - Benefits:
- Competitive salary based on skills and experience
- 20 days holiday plus bank holidays
- Free home internet
- Spacious canteen area including healthy free snacks, drinks, and coffee machine
- Regular team social events including amazing Christmas parties and Family Fun days
To submit your CV for this exciting Service Desk Engineer opportunity, please click 'Apply' now
Location: Preston (PR4 0HF)
Salary: Up to GBP21,000 plus overtime & on-call
Hours: 40 hours (Monday to Sunday, 5 days a week on a rota basis)
About Infinium:
Founded in 2002, Infinium are an experienced team of IT & Wi-Fi specialists supporting Holiday Parks across the UK.
Infinium are experiencing a truly exciting period of growth and we are looking for enthusiastic and talented people to join our team.
Service Desk Engineer - The Role:
Our Service Desk is a core part of the business providing excellent customer service and engagement to our national customer base.
The Service Desk role is the immediate customer contact point, a member of the team working across multiple client platforms and managing customer incidents and requests by phone and email.
Temporarily working from home due to the current climate. The long-term intention is for this role to be based at Head Office.
Service Desk Engineer - Key Responsibilities:
- Provide excellent customer support responding to and managing incidents & requests through to resolution via telephone, email & self-service portal
- Create, action, and manage tickets through to resolution or escalation in line with SLAs and thresholds
- Telephony call workflow, ensuring calls are answered and routed efficiently
- Check monitoring systems for incidents and action or escalate as required
- Communicate to customers, team, and the business when changes in process occur
Service Desk Engineer - You:
- Good remote problem solving and fault-finding skills
- Ability to adapt communication to best support customer need
- Ability to communicate clearly and effectively on multiple channels
- Works well as part of a team
- Time and task management
- Ability to build effective relationships
- Ability to liaise with technical experts
Service Desk Engineer - Skills and Experience:
Essential:
- Experience in a customer service environment
Desirable:
- Existing Help Desk experience
- ITIL Framework
Service Desk Engineer - Benefits:
- Competitive salary based on skills and experience
- 20 days holiday plus bank holidays
- Free home internet
- Spacious canteen area including healthy free snacks, drinks, and coffee machine
- Regular team social events including amazing Christmas parties and Family Fun days
To submit your CV for this exciting Service Desk Engineer opportunity, please click 'Apply' now