NOC Manager
Description:
Our Network Operation Centre (NOC) is fundamental to the success of our business, ensuring the Network is functioning as designed and that our customers are receiving the first class service they deserve.
Develop and manage the NOC as per industry standards ensuring the operation is delivering on the targets set.
Ensure the department has all technical documentation and process set and up to date.
Responsible for line management of the NOC team including performance management, rostering, training and general team management.
Ensure the NOC is equipped with the latest tools to enable the NOC team to support the lightspeed network and customers to the best possible standards
Point of contact for in life network issues and ensuring resolutions are in line with the current business priorities and SLA's.
Produce statistics and reports on departmental performance aligned to the KPI's set.
Responsible for root cause analysis on all network outages and ensuring relevant action plans are in place to prevent repeats.
Initiates and implements continuous improvement in the NOC.
Requirements:
Relevant management experience in a NOC
Experience of setting up a NOC from scratch would be a distinct advantage
ITIL foundation would be an advantage
Networking qualifications
Ability to react in a fast paced environment, change is inevitable and must be met with vigour
A leader who shows commitment and leads by example
Continuous improvement is a fundamental trait and supports and delivers new processes.
What's in it for you:
15% bonus, 25 days A/L, pension, healthcare
Our Network Operation Centre (NOC) is fundamental to the success of our business, ensuring the Network is functioning as designed and that our customers are receiving the first class service they deserve.
Develop and manage the NOC as per industry standards ensuring the operation is delivering on the targets set.
Ensure the department has all technical documentation and process set and up to date.
Responsible for line management of the NOC team including performance management, rostering, training and general team management.
Ensure the NOC is equipped with the latest tools to enable the NOC team to support the lightspeed network and customers to the best possible standards
Point of contact for in life network issues and ensuring resolutions are in line with the current business priorities and SLA's.
Produce statistics and reports on departmental performance aligned to the KPI's set.
Responsible for root cause analysis on all network outages and ensuring relevant action plans are in place to prevent repeats.
Initiates and implements continuous improvement in the NOC.
Requirements:
Relevant management experience in a NOC
Experience of setting up a NOC from scratch would be a distinct advantage
ITIL foundation would be an advantage
Networking qualifications
Ability to react in a fast paced environment, change is inevitable and must be met with vigour
A leader who shows commitment and leads by example
Continuous improvement is a fundamental trait and supports and delivers new processes.
What's in it for you:
15% bonus, 25 days A/L, pension, healthcare