Customer Support Specialist
- Recruiter
- Confidential
- Location
- Chelmsford
- Salary
- 22000.00 - 30000.00 GBP Annual
- Posted
- 18 Jun 2021
- Closes
- 16 Jul 2021
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Customer Support Specialist - Chelmsford
Salary: GBP22,000 - GBP30,000
The Company
Our company are the UK's largest of its kind, and number one independent 4 x 4 dealership who are seeking a Customer Support Specialist to join their state of the art dealership.
The Role
This role will be providing an all-round customer experience and keeping track of reviews and satisfaction. You will be dealing with all customer queries and trying to resolve any concerns.
Role Responsibilities:
Respond to customers queries in a timely and accurate way, via telephone , email or chat
Identify customer needs and offer any required support with their purchase
Manage the appropriate methods in obtaining feedback on overall customer experience and satisfaction
Share overall customer feedback findings with relevant colleagues
Monitor customer issues via reviews and reach out to provide assistance
Follow up with customers to ensure any outstanding issues are resolved
Essential Skills & Requirements:
Experience in similar role
Excellent communication skills
Logical thinking to provide answers to customers questions as well as resolutions for various issues
Use own initiative and work independently
Microsoft office competent
Clearly spoken, warm, empathetic and friendly approach with a professional manner
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Salary: GBP22,000 - GBP30,000
The Company
Our company are the UK's largest of its kind, and number one independent 4 x 4 dealership who are seeking a Customer Support Specialist to join their state of the art dealership.
The Role
This role will be providing an all-round customer experience and keeping track of reviews and satisfaction. You will be dealing with all customer queries and trying to resolve any concerns.
Role Responsibilities:
Respond to customers queries in a timely and accurate way, via telephone , email or chat
Identify customer needs and offer any required support with their purchase
Manage the appropriate methods in obtaining feedback on overall customer experience and satisfaction
Share overall customer feedback findings with relevant colleagues
Monitor customer issues via reviews and reach out to provide assistance
Follow up with customers to ensure any outstanding issues are resolved
Essential Skills & Requirements:
Experience in similar role
Excellent communication skills
Logical thinking to provide answers to customers questions as well as resolutions for various issues
Use own initiative and work independently
Microsoft office competent
Clearly spoken, warm, empathetic and friendly approach with a professional manner
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003