Support Engineer - Windows, Android, iOS, VMware

Support Engineer: Windows, Android, iOS, VMware

Key Skills:

• Windows
• Android
• iOS
• VMware

Job Description:

• Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.
• Experience in troubleshooting Windows 7 - 10 and mobile devices (iOS/Android)
• In-depth knowledge of performing hardware and software support for desktop and end client computing.
• Proven record of performing hardware repairs on customer equipment such as Servers, desktops, notebooks, tablets, and printers.
• Demonstrated ability to perform software upgrades and configuration enhancements.
• Well versed in ensuring preventative maintenance on hardware.
• Able to ensure that all requests from user are logged and right procedures are followed.
• Adept at testing and distributing security patches to clients.
• Track record of participating in rollout of new software and hardware to ensure consistency in company's technical standards.
• Effectively educate nontechnical users.
• Actively works in a ticketing system
• LAN/WAN protocols such as TCP/IP, DNS and DHCP
• Microsoft Office 365 support
• Virtualization technologies: Hyper-V and VMware

Key Responsibilities:

• Install, upgrade, support and troubleshoot XP, Windows 7/10 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• Provide user data and application recovery
• Email account administration, ie, account creation and management and distribution lists
• User account administration, ie, account creation and management and password resets on Active Directory
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks