Dealer Experience Specialist

Dealer Experience Specialist to work in Fleet Service Centre of biggest Automotive brand.

Previous experience, in working within the automotive industry is desirable.

Salary: GBP23,000 & Benefits

Full-Time Hours: Monday to Friday 8 till 4:30 pm

Location: Percepta UK, Dunton, Basildon, Essex - SS15 6EE

At Percepta, we are all about loyalty. We want to help people build stronger, long-term relationships with our client's brands. To do that, we also need passionate people in our business who are committed to delivering our ultimate aim - Creating customer loyalty.

The Dealer Customer Experience Specialist (DXS) will partner with dealerships, develop strong working relationships, and strive to provide an effortless dealer experience. The (DXS) will have minimal contact with end customer but will play a critical role assisting dealerships in resolving customer inquiries and cases. As an advocate for the dealerships the (DXS) will carefully listen to dealer needs and act as single point of contact.

As a Dealer Experience Specialist your key responsibilities will include:

• Act as a Single Point of Contact for your assigned Dealerships, building a good rapport and trust between both parties and encourage two-way support system
• Responsible for managing scheduled daily communication with assigned Dealers seeking assistance which may result in opening new cases
• Responsible for following up on cases at their assigned dealers to ensure the dealer responds appropriately to the issues raised by the customer
• Manage financial assistance requests within agent delegation of authority. Obtain documented Leadership approval if needed to exceed customers expectations. Use applicable customer satisfaction tool (s) to resolve escalated cases (Tools: Financial Assistance, Service Component Plan, Extended Service Plan, Vehicle Payment, and Maintenance Plans)
• Develop plan with the dealer for repair or financial assistance regarding retail cases and ensure case progression through case documentation
• Assist dealerships with warranty/ESB claims concerns

The successful applicant - What we need from you?

Previous experience, in working within the automotive industry is desirable and Fleet experience is desirable. The ability to interact with vendors and customers by representing Percepta professionally with all outside organisations.

If this sounds of interest and you are keen to develop your career within a growing company, then apply today!