Supporter Relations Coordinator: Income & Operations

35 Hours – Permanent

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

If you enjoy delivering a fantastic customer service within a fast-paced working environment, you can help us meet our goal of delivering an excellent supporter experience, every time.

We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

As part of Income & Operation, in Minds Supporter Relations team, you will be responsible for accurate banking, thanking and reconciliation of all fundraising income, ensuring that supporters stewarded appropriately and made to feel valued.

The role is varied and fast-paced - efficiency, accuracy and teamwork are at heart of this role and it will require someone who is energetic and well organised.

You will be required to work with the Income & Operations Officers to implement improvement processes to ensure we are delivering an excellent service, every time.

Working closely with the Supporter Care team you will be responsible for and carrying out daily administrative tasks which are essential to our fundraising stewardship, such as ensuring fundraising materials are sent in a timely manner.

You will need:

• Experience of and passion for, delivering excellent customer care
• Experience in cash/donation processing, in accordance with relevant policies and procedures Experience in handling, processing and manipulating large volumes of data, on a variety of difference programs and platforms, with accuracy and efficiency
• Experience in using your own initiative to identify and solve problems

Closing Date: 5th July 2021

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.