1st Line Support

Shropshire - 1st Line Support - Up to GBP23k

Hays Technology are looking for a 1st Line Support to join a progressive forward-looking business with a strong vision, growth mindset, significant year on year Customer growth and an expanding product portfolio.

What you'll be doing:
Reporting to the Customer Service Team Leader the successful candidate will promote the importance of customer needs blended with the strategic needs of the business. They will ensure the quality of SLA's and service, maximising output and ensuring efficiency met.

• Working to defined time-scales as part of a high-performing team
• Knowledge of office-based implementation/Installation of telephony solution also incorporation CTI elements, call recording and reporting as required
• Programming various software/hardware as required
• Ensure full compliance with the company Legal and Regulatory requirements and standards
• Liaising with internal and external customers giving relevant updates
• Resolve incidents assigned by the service desk within SLA
• Take ownership of own performance actively seeking opportunities to improve and develop

What we are looking for:

• Technical education is essential. Previous experience at least three years within a Telecoms, Data Centre or IT environment.
• Strong background with Telephony SIP and VOIP networking/communications
• Environment dealing with pressurised situations
• Proven high performance levels
• Experience in complaint resolution
• Highly literate with excellent written, oral communication and interpersonal skills
• Level 1 experience with Microsoft Excel, Word and PowerPoint
• Self-starter and Fast leaner
• Experience on Panasonic PBX/NSV

What you'll get in return

• Expanding business with ambitious growth plans
• Competitive salary and bonus
• 23 days' Holiday (more for long service)
• Pension & Healthcare scheme, Life cover
• Perkbox - access to over 250 discounts and lifestyle choices
• Strong social ethos
• Accredited Investors in People organisation
• Most important of all, the opportunity to affect real lasting and meaningful change

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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