Customer Service Advisor (Housing) - Home Based

Customer Service Advisor (Housing) - Home Based

West Midlands - Home Based

Up to £21,535 per annum pro rata

Contract Type: Fixed Term - a variety of lengths available 

Position Type: Full Time

Are you a people person?

About the role

Please note: This role is being offered on a Contract basis. We have 3,6,9 and 12 month Contracts available.

We are currently seeking to recruit Customer Service Advisors to join our Contact Centre team. The role is the first point of contact for our customers, and you can look forward to having rewarding, problem solving conversations with customers every single day.  This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver then we want to hear from you.

This is a home based role, but you need to be based around West Midlands / Worcester areas. 

We are looking for someone who has skills and experience of:

• Working in a customer focused environment dealing with enquiries on the telephone.
• A good working knowledge of Microsoft Office packages.
• You will have a commitment to getting it right first time by resolving queries professionally and competently.
• You will have excellent communication skills with the ability to interact with people of all ages and backgrounds, and be able to deal with sensitive situations.
• You will need confidence, humour and the ability to help diffuse difficult conversations.
• Basic understanding of the practical workings of building maintenance.
• Flexibility to working hours to meet business demands
• At least one years’ experience of customer service focused work in either a face to face or customer service telephony environment

Who we are

Platform Housing Group owns and manages 45,000 homes across the Midlands, with a portfolio that includes social and affordable rent and shared ownership houses. The group has G1 governance and V1 financial viability ratings from the Regulator of Social Housing and was the seventh largest housing association builder completing 1,448 new homes in 2019/20 at an investment of £258m. We are committed to making a real and positive difference to the lives of local customers and the communities they live in.

Working with us is more than just a job. We value the contribution that our colleagues make to our business and offer lots of opportunities for you to get involved - from networking groups through to fun community and social events.

We aim to attract, develop and retain the best people so, along with your generous salary we also offer a great range of benefits. 

The Group is committed to our employees working flexibly where they can and we are keen to attract talent from diverse backgrounds.  If you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage.  After all, we want to attract the best people to work for us and we know that one size does not fit all.

If this sounds like the place for you then we’d love to hear from you. For more information or an informal discussion about this role, please contact Lisa Haynes, Real Time Analyst & Resource Planning Manager at lisa.haynes@platformhg.com

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Please be advised, we will not contact unsuccessful applicants, please log in to your Networx account for an update on your application.  If you do not hear from us within 14 days of the vacancy closing, your application has been unsuccessful on this occasion.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.