Insurance Consultant

Salary: GBP8.91 - GBP9.38 per hour
Location: Cheltenham
Grade: 2

The Team

Here at Endsleigh, we're really proud of our expert reputation and friendly, team-based culture, having picked up a gold award at the UK National Contact Centre Awards.

A key objective of our team is ensuring our Endsleigh customers feel valued and trust us as their insurance partner, whatever the insurance need may be.

Our Customer Operations are looking for talented and enthusiastic Insurance Consultants to join our busy team responsible for contacting customers to discuss the renewals of their Endsleigh policies, using their trusted expertise and excellent communication skills to retain customers.

If you're a genuine people person with a confident telephone manner and a passion for sales through delivering great customer service, we would really love to meet you.

The Role

If you enjoy the buzz of a fast-paced, target-driven environment, and thrive on delivering exceptional sales and customer service, our Insurance Consultant role is for you!

When you join us as an Insurance Consultant, we'll provide you with the full training and support needed to become an expert across our range of products.

You'll spend your time speaking to customers on the phone or via Web Chat, assessing their needs and using your trusted expertise to convert inbound sales opportunities.

We are looking for full time Insurance Consultants who will work a 37.5 hour week (plus opportunity to work overtime) Monday-Friday with a potential need for some Saturdays, on a shift pattern basis.

Our opening hours are Monday to Friday 8am-5:30pm and Saturdays 9am-1pm.

Due to fluctuations in customer calls during this period the hours you work will be an average of 37.5 per week, some weeks you may work less hours and other weeks you may be required to work slightly more. You will however be required to work for 2 full-time weeks upon joining to undertake training.

The Person

We want to deliver exceptional service and ensure our customers feel valued when they contact Endsleigh. We're therefore looking for enthusiastic, confident and engaging individuals who enjoy talking to people and building rapport.

You don't need any advanced sales experience or insurance knowledge, as we offer a comprehensive training scheme that will teach you everything you need to know. You will however be comfortable with answering in-bound calls, and working in a sales based environment, towards structured targets. We also require candidates to have a strong level of literacy skills in order to ensure clear communication with customers over Web Chat.

You'll need to be educated to GCSE standard or equivalent, with at least 5 GCSE's at A - C grade (or equivalent on the new grading system), this must include at least a C in both English and Maths.

A successful candidate will be committed, resilient and motivated by personal achievement. We have a fantastic, friendly and team-based culture in our Operations, so we need real team players who love working with others

Next Steps???

Come and join us on our journey and become part of our Endsleigh community???

To apply directly for this exciting opportunity, please visit our careers site.