Housing Needs officer
- Recruiter
- Confidential
- Location
- Sutton Coldfield
- Salary
- Competitive
- Posted
- 17 Jun 2021
- Closes
- 25 Jun 2021
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Temporary
- Hours
- Full Time
Job Title - Housing Needs Officer
Client - Birmingham City council
Pay rate - GBP11.50
Location - Birmingham - Withing 60 Miles
Job purpose
To provide a comprehensive Housing Options service within any area of the city. Undertaking a full range of duties which will resolve a customers housing needs within a multi disciplinary problem solving Housing Options Team.
Key responsibilities
To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable.
Ensure that all procedures and policies are adhered to and working instructions for the Housing Options Service, comply with BCC policies and procedures.
To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers.
To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised.
To support managers, including at meetings as required by the business through the provision of diary management, minute-taking or note-taking as requested. The production of outputs in a timely manner. To ensure that all information is handled in a sensitive, appropriate and confidential manner. To process purchase orders, maintaining accurate records of expenditure. (this relates to the Business Support Officer Role)
To interview and/or visit customers and assist with the completion of lettings, referrals, applications and forms in order to meet their housing needs. Monitor, case manage and move-on residents in all types of temporary accommodation.
Communicate effectively with customers, colleagues and internal and external partners regarding individual cases and generic questions regarding housing need. Dealing with customers that occasionally present challenging behaviour.
To undertake investigations and provide a case summary to assist Senior Housing Needs Officers to make correct and legal decisions. Plan, prioritise and organise workload to operate to timetables/meet specific deadlines.
To have sufficient knowledge and ability of IT systems in order to input, interrogate, extract and maintain records.
Build and maintain effective professional working relationships with internal and external partners/contractors involved in the delivery of Housing Options Service.
Ensure that accurate reliable, quality data/management information is maintained and verified.
To ensure that safety and security is upheld by adhering to all appropriate policies and reporting any issues to management as they arise.
To work flexibly and as part of a team to ensure cover of all aspects of the Housing Options Service and to provide continuity of service.
To assist in the allocation of Council property, calculation of rent arrears and the provision of welfare benefit advice. (AOs and Finance Officers)
To be aware of the risk of fraud, error, child and adult protection issues and make referrals to the appropriate officer.If interested contact on (url removed)
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy
Client - Birmingham City council
Pay rate - GBP11.50
Location - Birmingham - Withing 60 Miles
Job purpose
To provide a comprehensive Housing Options service within any area of the city. Undertaking a full range of duties which will resolve a customers housing needs within a multi disciplinary problem solving Housing Options Team.
Key responsibilities
To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable.
Ensure that all procedures and policies are adhered to and working instructions for the Housing Options Service, comply with BCC policies and procedures.
To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers.
To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised.
To support managers, including at meetings as required by the business through the provision of diary management, minute-taking or note-taking as requested. The production of outputs in a timely manner. To ensure that all information is handled in a sensitive, appropriate and confidential manner. To process purchase orders, maintaining accurate records of expenditure. (this relates to the Business Support Officer Role)
To interview and/or visit customers and assist with the completion of lettings, referrals, applications and forms in order to meet their housing needs. Monitor, case manage and move-on residents in all types of temporary accommodation.
Communicate effectively with customers, colleagues and internal and external partners regarding individual cases and generic questions regarding housing need. Dealing with customers that occasionally present challenging behaviour.
To undertake investigations and provide a case summary to assist Senior Housing Needs Officers to make correct and legal decisions. Plan, prioritise and organise workload to operate to timetables/meet specific deadlines.
To have sufficient knowledge and ability of IT systems in order to input, interrogate, extract and maintain records.
Build and maintain effective professional working relationships with internal and external partners/contractors involved in the delivery of Housing Options Service.
Ensure that accurate reliable, quality data/management information is maintained and verified.
To ensure that safety and security is upheld by adhering to all appropriate policies and reporting any issues to management as they arise.
To work flexibly and as part of a team to ensure cover of all aspects of the Housing Options Service and to provide continuity of service.
To assist in the allocation of Council property, calculation of rent arrears and the provision of welfare benefit advice. (AOs and Finance Officers)
To be aware of the risk of fraud, error, child and adult protection issues and make referrals to the appropriate officer.If interested contact on (url removed)
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy