Supply Chain Service Manager - Ashford (Kent)
- Recruiter
- Confidential
- Location
- Ashford
- Salary
- Competitive
- Posted
- 18 Jun 2021
- Closes
- 19 Jun 2021
- Sectors
- Procurement
- Contract Type
- Permanent
- Hours
- Full Time
Supply Chain Customer Service Manager - Enterprise House, Ashford
GBPCompetitive annual salary plus excellent career development, discounted products and services and much more!
Your local pub, your favourite restaurant, your children's schools all have one thing in common - Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation
We are currently recruiting a people centric and results driven Supply Chain Manager - Service to join our team in Ashford
The role:
The purpose of the role is to drive end to end service improvements within our wide customer base, working and coordinating cross functionally with planning teams, sales colleagues, customers and relevant operational colleagues to understand the key issues, recommend robust resolutions and deliver improvement plans.
Key Accountabilities and Responsibilities
• Pro-actively analyse data to understand key service issue trends across the relevant business sector.
• Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions
• Perform 'deep dives' to identify root cause of issues and work collaboratively with relevant sales colleagues, customers and relevant operational colleagues to provide long term, robust solutions.
• Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.
• Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
• Manage the generation, analysis and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements.
• Working collaboratively with sales to agree contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting.
• Build strong communication links with customers, planning team's sales and operations and establish a sustainable but challenging working relationships.
• Build strong communication links with the external customer and work with the sales managers to develop joint business plans where appropriate.
• Build strong relationships with Sales in order to understand their concerns and issues, but also to challenge where they can improve/are not delivering their part of the SLA
• Represent supply chain function at internal and external customer service meetings.
You:
• Essential - at least 3 years' experience and knowledge of Brakes' supply chain.
• Understanding of lean principles or other continuous improvement methodology desirable. Six Sigma Yellow or Green Belt would be advantageous.
• Excellent Excel skills
• Highly analytical with ability to create and manipulate multiple data types
• Logical but creative thinker
• Project management skills
• Proven continuous improvement techniques
• Self-starter with high levels of resilience
• Strong communication/Influencing and negotiation skills
• Commercially astute You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
What you'll get:
• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
• And much more....
There's a lot on offer, so what are you waiting for?
GBPCompetitive annual salary plus excellent career development, discounted products and services and much more!
Your local pub, your favourite restaurant, your children's schools all have one thing in common - Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation
We are currently recruiting a people centric and results driven Supply Chain Manager - Service to join our team in Ashford
The role:
The purpose of the role is to drive end to end service improvements within our wide customer base, working and coordinating cross functionally with planning teams, sales colleagues, customers and relevant operational colleagues to understand the key issues, recommend robust resolutions and deliver improvement plans.
Key Accountabilities and Responsibilities
• Pro-actively analyse data to understand key service issue trends across the relevant business sector.
• Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions
• Perform 'deep dives' to identify root cause of issues and work collaboratively with relevant sales colleagues, customers and relevant operational colleagues to provide long term, robust solutions.
• Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.
• Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
• Manage the generation, analysis and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements.
• Working collaboratively with sales to agree contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting.
• Build strong communication links with customers, planning team's sales and operations and establish a sustainable but challenging working relationships.
• Build strong communication links with the external customer and work with the sales managers to develop joint business plans where appropriate.
• Build strong relationships with Sales in order to understand their concerns and issues, but also to challenge where they can improve/are not delivering their part of the SLA
• Represent supply chain function at internal and external customer service meetings.
You:
• Essential - at least 3 years' experience and knowledge of Brakes' supply chain.
• Understanding of lean principles or other continuous improvement methodology desirable. Six Sigma Yellow or Green Belt would be advantageous.
• Excellent Excel skills
• Highly analytical with ability to create and manipulate multiple data types
• Logical but creative thinker
• Project management skills
• Proven continuous improvement techniques
• Self-starter with high levels of resilience
• Strong communication/Influencing and negotiation skills
• Commercially astute You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
What you'll get:
• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
• And much more....
There's a lot on offer, so what are you waiting for?