Customer Advisor Advanced

Customer Advisor Advanced

37 hours

Lingley Mere, WA5 3LP

12 Month contract

GBP11.19 per hour

About the role:

As a temporary Customer Service Advisor, you're on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you'll handle a wide variety of queries, issues and complaints relating to water and waste water. You'll have the satisfaction of managing customer queries from the first call right through to the best possible solution, either directly or by liaising with our colleagues in other departments and/or arranging follow on activities. It's your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert water knowledge (they'll teach you everything you need to know) and offering first class customer service in every interaction.

What you'll need:

You'll need some proven experience delivering exceptional customer service (although this doesn't have to be within a contact centre) and it's important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process.?

Working hours:

Training will take place Monday to Friday. No holidays can be taken/allocated during the months of July or August due to training.

Once fully trained your shift pattern will be 4 days Monday to Friday between 8am and 6pm with a flexible rest day and 1 shift at the weekend either Sat or Sun between 7am and 10pm. A 5% shift allowance is applicable once you are fully trained. Total hours per week 37.

This is a contract role for 12 months.

IMPORTANT INFO:

Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check

Rullion are acting as a recruitment agency

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.