Customer Service Advisor

Vitality, Customer Service Advisor - Vitality Programme Team, Stockport, Stockport, GBP19,500 + Bonus + Benefits,

We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards.

It's what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you

As ourCustomer Service Advisor, you'll get the benefits our members enjoy, including:

- Our award-winning private Vitality Health insurance + wellness incentive programme

- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!

- Personal health fund + Life Assurance

- Stakeholder Pension Plan with employer contribution

- 25 days annual leave + Bank holidays + option to buy and sell 5 more

- Flexible benefits package

- Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

- A genuine opportunity to grow and establish a long-term career

As our Customer Service Advisor, you will be required to answer servicing and technical queries from Vitality members alongside helping them understand how they can improve their health. You will have a keen eye for recent technology to give our customers support and advice with technical queries in order to help them receive rewards and keep them motivated, and you will support and share your knowledge with team members to ensure effective solutions are found and that productivity targets are met.

What we are looking for in our ideal Customer Service Advisor:

- Previous experience working in a customer service based environment

- The ability to actively listen and question around our members needs to effectively find solutions in a timely manner

- A good understanding of recent technology to help provide technical support for our members

- Excellent verbal and written communication skills

- Time management skills with the ability to work effectively towards targets

- A passion for delivering the highest level of customer service to our members

- Adaptability, independence and a positive attitude towards change

Closing Date: Friday 2nd July 2021

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

If you feel you have the skills and experience to become our Customer Service Advisor, thenplease click 'apply' today.