Help Desk Operator
- Recruiter
- Confidential
- Location
- Manchester
- Salary
- Competitive
- Posted
- 16 Jun 2021
- Closes
- 07 Jul 2021
- Sectors
- Travel & Tourism
- Contract Type
- Temporary
- Hours
- Full Time
Help Desk Operator - Manchester
Temp to Perm
Home Based - Potential for 2-3 days in the Manchester based office
GBP11 per hour
GBP22,000 per annum perm
Your new company
Excellent Facilities Management & Technical Services provider for hard & soft services covering the UK Purpose of the role
Logging into the customer lines, receiving incoming calls and making outgoing phone calls, liaising with customers to give them updates on outstanding jobs
Logging reactive calls via email/telephone, updating of 3rd party helpdesks as and when required
Allocating reactive/quoted works to engineers and scheduling the work in, minimising travel time to reduce costs
Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the project log
Rescheduling of reactive/quoted works as necessary
Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion
Management of engineers workloads, holidays and absences in conjunction with line managers
Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced
Updating relevant notes onto all jobs on in house and customer systems
Escalate issues to contract manager/supervisor as necessary
allocation of PPM works, scheduling works into engineers planner and post out or email to engineer
Ensuring all relevant documentation/paperwork is attached to the PPM so call can be invoiced
Planning and allocation of specialist PPM to subcontractors ensuring all RAMS and method statements are received
Planning of OOH work for PPM work- Liaise with contract manager/ client
Daily monitoring of all outstanding and overdue reactive/PPM and quoted jobs, progressing all calls through to completion
What you'll get in return
World class training and development
Valuable career experience working in a corporate environment
What you need to do now
If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Millie Platts on (phone number removed)
If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move
Temp to Perm
Home Based - Potential for 2-3 days in the Manchester based office
GBP11 per hour
GBP22,000 per annum perm
Your new company
Excellent Facilities Management & Technical Services provider for hard & soft services covering the UK Purpose of the role
Logging into the customer lines, receiving incoming calls and making outgoing phone calls, liaising with customers to give them updates on outstanding jobs
Logging reactive calls via email/telephone, updating of 3rd party helpdesks as and when required
Allocating reactive/quoted works to engineers and scheduling the work in, minimising travel time to reduce costs
Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the project log
Rescheduling of reactive/quoted works as necessary
Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion
Management of engineers workloads, holidays and absences in conjunction with line managers
Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced
Updating relevant notes onto all jobs on in house and customer systems
Escalate issues to contract manager/supervisor as necessary
allocation of PPM works, scheduling works into engineers planner and post out or email to engineer
Ensuring all relevant documentation/paperwork is attached to the PPM so call can be invoiced
Planning and allocation of specialist PPM to subcontractors ensuring all RAMS and method statements are received
Planning of OOH work for PPM work- Liaise with contract manager/ client
Daily monitoring of all outstanding and overdue reactive/PPM and quoted jobs, progressing all calls through to completion
What you'll get in return
World class training and development
Valuable career experience working in a corporate environment
What you need to do now
If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Millie Platts on (phone number removed)
If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move