Client Services Administrator
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- 19000.00 - 22000.00 GBP Annual
- Posted
- 16 Jun 2021
- Closes
- 14 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Working within a fun and passionate team with a fabulous culture revolving around their values:
Responsibilities
?? To serve as a principal point of client contact for the all research projects
?? Processing orders, including set up of website orders and new client organisation onboarding, liaising with client contacts to gather required information
?? Establish project plans and schedules
?? Build and maintain high-quality client, supplier, partner and colleagues
?? Produce project trackers, contracts and invoices for agreed projects
?? Handling telephone and email support and sales queries from clients
?? Maintaining and updating databases including data entry; use of Excel
?? Keeping records of project progress and correspondence
?? Assisting with system improvements and marketing
?? Regularly report on KPIs
General
?? Undertaking tasks within the wider Assessment Services Team as required
?? Undertake general administration including photocopying, typing, data entry, report and presentation production, binding and distribution
?? Provide general assistance to other office staff, including phone cover, holiday and sickness cover
?? Working with all other members of the company to constantly review and improve the systems and procedures
Qualifications:
?? Essential: A level or equivalent level of education (e.g Apprenticeship / BTEC)
?? Essential: good Maths and English GCSE grades (grade C or above / grade 5 or above)
?? Strong MS Office skills, including Excel and Word.
?? Database skills including input and manipulation of data
Experience:
?? At least 2 year's work experience in a similar client facing, coordination role.
?? Experience of working in a compliance or validation environment
?? Experience of working within a project team
?? Planning & organisation
?? Interpersonal skills - Communicates effectively with clients, suppliers and colleagues in person, by phone and email
?? Delivery effectiveness - Perform assigned tasks efficiently and accurately to client expectations
Time management - Manage your time efficiently and respond flexibly to changing demands of workload.
?? Analytical and pro-active thinking, able to take ownership of tasks
Immediate start available. Fantastic opportunities and promotional prospects
Responsibilities
?? To serve as a principal point of client contact for the all research projects
?? Processing orders, including set up of website orders and new client organisation onboarding, liaising with client contacts to gather required information
?? Establish project plans and schedules
?? Build and maintain high-quality client, supplier, partner and colleagues
?? Produce project trackers, contracts and invoices for agreed projects
?? Handling telephone and email support and sales queries from clients
?? Maintaining and updating databases including data entry; use of Excel
?? Keeping records of project progress and correspondence
?? Assisting with system improvements and marketing
?? Regularly report on KPIs
General
?? Undertaking tasks within the wider Assessment Services Team as required
?? Undertake general administration including photocopying, typing, data entry, report and presentation production, binding and distribution
?? Provide general assistance to other office staff, including phone cover, holiday and sickness cover
?? Working with all other members of the company to constantly review and improve the systems and procedures
Qualifications:
?? Essential: A level or equivalent level of education (e.g Apprenticeship / BTEC)
?? Essential: good Maths and English GCSE grades (grade C or above / grade 5 or above)
?? Strong MS Office skills, including Excel and Word.
?? Database skills including input and manipulation of data
Experience:
?? At least 2 year's work experience in a similar client facing, coordination role.
?? Experience of working in a compliance or validation environment
?? Experience of working within a project team
?? Planning & organisation
?? Interpersonal skills - Communicates effectively with clients, suppliers and colleagues in person, by phone and email
?? Delivery effectiveness - Perform assigned tasks efficiently and accurately to client expectations
Time management - Manage your time efficiently and respond flexibly to changing demands of workload.
?? Analytical and pro-active thinking, able to take ownership of tasks
Immediate start available. Fantastic opportunities and promotional prospects