Part Time DBS Receptionist
- Recruiter
- Confidential
- Location
- London
- Salary
- 10.00 - 12.00 GBP Hourly
- Posted
- 16 Jun 2021
- Closes
- 07 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
Job Title: Part Time DBS Receptionist
Type: Temporary
Location: Lewisham
Hourly rate: GBP10-GBP12
Key responsibilities of a Patient Receptionist will be to be greet patients on their arrival professionally. It is vital that the post holder has excellent customer service and communication skills and can work in an organised manner under pressure, with minimal supervision. The post holder will be required to undertake a range of tasks, whilst providing a responsive and friendly service that supports patients through the practice.
Main Responsibilities & Key Duties:
Responding pro-actively to queries from patients and carers over the telephone and face to face
To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed
To use communication skills including empathy, tact and reassurance
Booking and rescheduling appointments using the in-house system
General admin duties such as making patient files, filing notes, maintaining and updating internal databases
For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems
To be responsible for the accurate input of confidential patient information onto manual and computer systems
To attend group meetings and participate in the updating of operational policies and procedures relating as and when required
To assist with the accurate and timely production of detailed and complicated statistical information as and when required
To maintain a robust approach to data quality and patient confidentiality.
De-escalate any verbal complaints in a caring, supportive manner, being mindful of other patient's needs
Escalate verbal complaints to the Hospital Manager for advice, guidance and action, in order to improve communication and reduce patient dissatisfaction or the need for written complaints
To report and record all accidents and incidents in line with the internal safeguarding, welfare and safety procedures of all staff during working hours with regard to the Health and Safety at Work Act
Required Experience/Skills:
Previous Reception experience required
DBS Required
An understanding of confidentiality is required and the ability to use own judgement
Ability to cope with pressure of a varied workload
Calmness under pressure and ability to work well in difficult situations
Resilience and Emotional
Self-awareness and self-motivation
Approachable and Flexible
Desire to succeedAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Type: Temporary
Location: Lewisham
Hourly rate: GBP10-GBP12
Key responsibilities of a Patient Receptionist will be to be greet patients on their arrival professionally. It is vital that the post holder has excellent customer service and communication skills and can work in an organised manner under pressure, with minimal supervision. The post holder will be required to undertake a range of tasks, whilst providing a responsive and friendly service that supports patients through the practice.
Main Responsibilities & Key Duties:
Responding pro-actively to queries from patients and carers over the telephone and face to face
To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed
To use communication skills including empathy, tact and reassurance
Booking and rescheduling appointments using the in-house system
General admin duties such as making patient files, filing notes, maintaining and updating internal databases
For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems
To be responsible for the accurate input of confidential patient information onto manual and computer systems
To attend group meetings and participate in the updating of operational policies and procedures relating as and when required
To assist with the accurate and timely production of detailed and complicated statistical information as and when required
To maintain a robust approach to data quality and patient confidentiality.
De-escalate any verbal complaints in a caring, supportive manner, being mindful of other patient's needs
Escalate verbal complaints to the Hospital Manager for advice, guidance and action, in order to improve communication and reduce patient dissatisfaction or the need for written complaints
To report and record all accidents and incidents in line with the internal safeguarding, welfare and safety procedures of all staff during working hours with regard to the Health and Safety at Work Act
Required Experience/Skills:
Previous Reception experience required
DBS Required
An understanding of confidentiality is required and the ability to use own judgement
Ability to cope with pressure of a varied workload
Calmness under pressure and ability to work well in difficult situations
Resilience and Emotional
Self-awareness and self-motivation
Approachable and Flexible
Desire to succeedAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website