3rd Line NOC Engineer
- Recruiter
- Confidential
- Location
- Farnborough
- Salary
- 35000.00 - 40000.00 GBP Annual + plus package
- Posted
- 17 Jun 2021
- Closes
- 15 Jul 2021
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
3rd Line NOC Engineer CCNA CCNP Cisco Firewalls Routing Switching
3rd Line NOC Engineer
My fantastic client in Farnborough is currently looking for a solid 3rd Line Level NOC Engineer to come on board on a permanent basis. The candidate will be responsible for providing customer support to our client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
* Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
* Monitor networks and equipment using applicable software and raising incidents as appropriate, investigating and resolving where possible, or engaging the correct resolving teams while owning the incident to resolution.
* Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
* Write and implement Change requests as required, following good practice and company processes.
* Provide coaching to junior members of the team to improve their technical capabilities, write knowledge base articles and hold workshops to improve team understanding of customer solutions.
* Take ownership of problems and incidents, driving to resolution, and providing feedback on improvements to procedures, process,es and documentation as required.
Knowledge and experience required:
* Experience working within a network support role (Cisco environment)
* Network troubleshooting skills - routing, switching, and firewalls
* Experience with network monitoring tools
* Networking certification/s such as CCNA, CyberOps Associate, CCNP
Desirable Knowledge and experience:
* The ideal candidate will be SC cleared but we are open to individuals that do not have SC clearance but would be willing to go through the security clearance process
This is a permanent role paying up to 40k per annum.
If you are a solid 3rd Line NOC/Network Engineer with experience in Routing, Switching and Firewalls then please forward your CV asap as interviews are being arranged immediately
3rd Line NOC Engineer
My fantastic client in Farnborough is currently looking for a solid 3rd Line Level NOC Engineer to come on board on a permanent basis. The candidate will be responsible for providing customer support to our client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
* Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
* Monitor networks and equipment using applicable software and raising incidents as appropriate, investigating and resolving where possible, or engaging the correct resolving teams while owning the incident to resolution.
* Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
* Write and implement Change requests as required, following good practice and company processes.
* Provide coaching to junior members of the team to improve their technical capabilities, write knowledge base articles and hold workshops to improve team understanding of customer solutions.
* Take ownership of problems and incidents, driving to resolution, and providing feedback on improvements to procedures, process,es and documentation as required.
Knowledge and experience required:
* Experience working within a network support role (Cisco environment)
* Network troubleshooting skills - routing, switching, and firewalls
* Experience with network monitoring tools
* Networking certification/s such as CCNA, CyberOps Associate, CCNP
Desirable Knowledge and experience:
* The ideal candidate will be SC cleared but we are open to individuals that do not have SC clearance but would be willing to go through the security clearance process
This is a permanent role paying up to 40k per annum.
If you are a solid 3rd Line NOC/Network Engineer with experience in Routing, Switching and Firewalls then please forward your CV asap as interviews are being arranged immediately