Guest Services, Receptionist
- Recruiter
- Confidential
- Location
- Swindon
- Salary
- Competitive
- Posted
- 17 Jun 2021
- Closes
- 15 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Go Train are training and recruiting for people to join the team at Holiday Inn to be Receptionists in Swindon.
Job Title: Guest Services, Receptionist
Job Location: Swindon, Wiltshire
Salary: GBPNMW
Hours: Full Time, Permanent - 7am - 3pm & 3pm - 11.00pm
JOB DESCRIPTION:
• Ensuring every guest experiences a safe visit exceeding expectations surrounding cleanliness
• Engage and develop relationships with guests, assessing their needs and flexing approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Demonstrating a sales mentality to selling bedroom, M&E and F&B including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Following SOPs to ensure consistent hospitality for all guests
• Keeping up to date with hotel facilities, promotions and the local market area, to effectively assist guests
• Process and receive telephone or walk-in reservations accurately
• Complying with legislative and safety regulations
• Completing all training to timescales and looking for ways to develop your skills and experience
• On Site Meals provided
How Do I Get the Job?
No experience is required as Go Train will provide a fast, pre-employment training course. Training is funded and offered free to the individual.
Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.
Training is either delivered in our COVID safe, training centre, in small groups where we have social distancing and protective measures following Department of Education guidance or it can be delivered online in the safety of your own home in a virtual class group led by one of our tutors- the choice is yours. When you complete the course you will be interviewed for the role.
Course Delivery: Swindon Go Train centre or Virtual classroom (online)
Course Start Dates: 21/06/21, 28/06/21
Courses Taken: Customer Service
Job Title: Guest Services, Receptionist
Job Location: Swindon, Wiltshire
Salary: GBPNMW
Hours: Full Time, Permanent - 7am - 3pm & 3pm - 11.00pm
JOB DESCRIPTION:
• Ensuring every guest experiences a safe visit exceeding expectations surrounding cleanliness
• Engage and develop relationships with guests, assessing their needs and flexing approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Demonstrating a sales mentality to selling bedroom, M&E and F&B including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Following SOPs to ensure consistent hospitality for all guests
• Keeping up to date with hotel facilities, promotions and the local market area, to effectively assist guests
• Process and receive telephone or walk-in reservations accurately
• Complying with legislative and safety regulations
• Completing all training to timescales and looking for ways to develop your skills and experience
• On Site Meals provided
How Do I Get the Job?
No experience is required as Go Train will provide a fast, pre-employment training course. Training is funded and offered free to the individual.
Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.
Training is either delivered in our COVID safe, training centre, in small groups where we have social distancing and protective measures following Department of Education guidance or it can be delivered online in the safety of your own home in a virtual class group led by one of our tutors- the choice is yours. When you complete the course you will be interviewed for the role.
Course Delivery: Swindon Go Train centre or Virtual classroom (online)
Course Start Dates: 21/06/21, 28/06/21
Courses Taken: Customer Service