Content Designer - Wales

Content Designer - Wales

Salary: GBP30 - GBP47K depending on experience

Location: Wales - at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022.

This is a fixed term appointment, however there may be the possibility of the role becoming permanent should additional funding be secured.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation's policy around informing and getting permission from line managers.

Summary

About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

We're creating a blended team of digital experts made up of permanent staff, fixed term appointments, secondments from the Welsh public sector and suppliers to work together to deliver our aims.

The Role

Reporting into the Head of Communications and Engagement, as a content designer you'll be expected to ensure quality, innovation and creativity in how the CDPS approaches all aspects of content design. You will be able to work autonomously, and have experience working on accessible user centred content design. You'll have the ability to lead on specific areas of work, collaborate with wider team members and manage the content production, sign off and approvals.

You will be working across a number of projects, including our website, our playbooks and other content, not all digital. You'll know how to create accessible and inclusive content across a variety of formats and will understand information architecture as much as creating engaging copy.

What You'll Do

• Work alongside members of the CDPS team influencing and collaborating to improve content quality.
• Create and improve user-centred content efficiently and to a high standard.
• Establish consistency and good practice across all content creation.
• Design content, implementing the appropriate style and standards, to meet user needs and business standards, creating a clear, joined up customer journey for those engaging with CDPS content. Ensure appropriate content is shown to a user in the right place and in the best format.
• Ensuring all content assets are user-focused, accurate, optimised appropriately (e.g. for search), and meet relevant design, style and accessibility guidelines.
• Work to the Wales' Digital Service Standards.
• Lead conversations around content design standards and patterns across the Welsh public sector.
• Own and manage content for the CDPS website (including Knowledge Sharing content).
• monitor and improve content based on user feedback, research and data.
• Work effectively with subject matter experts, stakeholders and partners to deliver clear, relevant content.
• Ensure all content assets are user-focused, accurate, optimised appropriately (e.g. for search), and meet relevant design, style and brand guidelines.
• Lead the content design community of practice promoting user-focused content design across public services in Wales.

Who you are

We want to hear from people with skills in:

• Creating, improving, publishing and managing high-quality, user-centred content.
• Understanding which tools or methods to use, meeting the needs of users across a variety of channels, and offering insight and expertise in how user needs change over time.
• Using analytics, user feedback and user research to evaluate and improve content.
• Building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality.
• Understanding the difference between content design and copywriting.
• Implementing and feeding into content strategy.
• Reviewing and improving processes and working with content publishing systems.
• Understanding and applying agile working practices.
• Content design within a public service setting.
• Adept at providing simple, clear content to communicate complex issues.
• Good time management and the ability to work autonomously.
• Communication: able to persuade, negotiate, influence, network; and collaborate.
• Getting to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting.
• Understanding of the political and social landscape of Wales.
• Fluency in spoken and written Welsh (desirable).

You should be

• Naturally curious and able to champion your own learning and development.
• A champion for user-centered practices.
• Respectful in your approach to stakeholders and services who aren't as familiar with user-centred design.
• Proactive and will take the initiative rather than to see a problem and ignore it.
• Committed to the development of improved digital strategy across Wales.
• Alert to opportunities to improve our teams, tools and processes If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you, so do please apply.

DDAT skills required for this role

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, Welsh language choice, culture and religion

Benefits

• Generous holiday entitlement - 28 days annual leave plus public holidays.
• 37.5 hour week for all full-time team members.
• Flexible working policy.
• Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.