Customer Service

Job Description
Join the team!
an award winning manufacturing company

Ability to understand architectural and CAD drawings this is a must and be seen in your cv

This is a fantastic opportunity for driven individuals keen to learn new skills and grow with a winning team. We offer a competitive salary and a host of perks including discounted Health Insurance and shopping and lifestyle discounts.
been trading for over 40 years and our bright and modern manufacturing facility in Greenford, West London is well connected for both public and private transport.
Customer Service and Admin experience is essential. Previous experience in the fenestration industry is preferable, but not essential as full training will be provided. We offer a competitive salary which is negotiable dependent upon experience. Normal hours are Monday - Friday 9am to 5.30pm and occasional Saturday showroom cover.
The role includes:
Being the main point of contact for all general queries, quotation, processing and order related queries
Processing high volume of orders and quotes
Taking phone calls from customers
Understanding technical aspects of the range and offering advice and guidance to customers
Liaising with customers regarding order status
Dealing with and responding to high volumes of emails
Handling face-to-face and telephone enquiries from customers
Providing help and advice to customers using organisation's products or services
Communicating courteously with customers by telephone, email, letter and face to face
Investigating and solving customers' problems in a quick, efficient and courteous manner
Ensure quality of service is maintained, and response times are within our current service level targets
Developing sound knowledge about products and services and keeping up to date with changes in the Company and wider industry
The ideal candidate will demonstrate:
Outstanding organisational skills and ability to manage a number of projects at the same time.
Ability to prioritise workload
Excellent customer service skills
Excellent spoken and written English
Details orientated
Good use of initiative
Eagerness to learn
Excellent communication skills
Strong team player, willing to go the extra mile
Ability to understand architectural and CAD drawings