Interim Customer Service Advisor
- Recruiter
- Trafford Housing Trust
- Location
- M33 6AG, Sale
- Salary
- £27,737 - £29,723 per annum
- Posted
- 17 Jun 2021
- Closes
- 15 Jul 2021
- Ref
- THTI111448
- Contract Type
- Contract
- Hours
- Full Time
Fixed Term Contract until 30th April 2022
The Role:
A vacancy has arisen in our Customer Care team for an experienced Customer Services Advisor. Reporting to the Customer Care Manager, the main roles and responsibilities for this role are to:
- Be responsible for properties from practical completion through to the end of warranty process
- Keep internal teams up to date on potential and current developments and ensuring information is up to date on all internal systems
- Support the implementation of quality assurance processes on new developments
- Lead on collecting customer satisfaction information across all developments and in turn identifying areas of service improvement.
- Oversee communications coming into the teams; phones, e-mails, social media etc. in relation to customer enquiries
- Provide support / co-ordination on a variety of projects. This will include gaining an understanding of the subject matter and key action points in advance of the meeting
- Liaise with contractors to ensure that the they understand and implement hand over processes in line with the Trust’s needs
- Be the Customer Care point of contact for purchasers, liaising on pre completion defects, scheduling appointments and liaising with contractors
- Arrange end of defects inspections, works, and back checks. Liaising with customers and contractors and managing performance
- Stay up-to-date on all NHBC or equivalent insurance policies
- Ensure compliance documentation is processed and stored in accordance with regulations. Work with the repairs team to ensure this is completed in a timely manner
The Person:
The successful candidate will have the following;
- A strong command of MS Office, excellent verbal and written skills.
- Strong communication and organisation skills
- Customer Service experience, ideally within housing / construction
- Ability to problem solve and effective decision making
- Ability to prioritise and organise workload and to adapt quickly to changing priorities
- Knowledge of the development process and the compliance elements is preferred
- Experience of working with NHBC or equivalent
- Experience of working within or alongside a development team is preferred
A driving licence and access to a car is a preferable for this role
Closing Date: 30th June 2021 (however we reserve the right to close this vacancy early if the right candidate is found)