Interim Customer Service Advisor

Fixed Term Contract until 30th April 2022

The Role:

A vacancy has arisen in our Customer Care team for an experienced Customer Services Advisor. Reporting to the Customer Care Manager, the main roles and responsibilities for this role are to:

• Be responsible for properties from practical completion through to the end of warranty process
• Keep internal teams up to date on potential and current developments and ensuring information is up to date on all internal systems
• Support the implementation of quality assurance processes on new developments
• Lead on collecting customer satisfaction information across all developments and in turn identifying areas of service improvement.
• Oversee communications coming into the teams; phones, e-mails, social media etc. in relation to customer enquiries
• Provide support / co-ordination on a variety of projects. This will include gaining an understanding of the subject matter and key action points in advance of the meeting
• Liaise with contractors to ensure that the they understand and implement hand over processes in line with the Trust’s needs
• Be the Customer Care point of contact for purchasers, liaising on pre completion defects, scheduling appointments and liaising with contractors
• Arrange end of defects inspections, works, and back checks. Liaising with customers and contractors and managing performance
• Stay up-to-date on all NHBC or equivalent insurance policies
• Ensure compliance documentation is processed and stored in accordance with regulations. Work with the repairs team to ensure this is completed in a timely manner

The Person:

The successful candidate will have the following;

• A strong command of MS Office, excellent verbal and written skills.
• Strong communication and organisation skills
• Customer Service experience, ideally within housing / construction
• Ability to problem solve and effective decision making
• Ability to prioritise and organise workload and to adapt quickly to changing priorities
• Knowledge of the development process and the compliance elements is preferred
• Experience of working with NHBC or equivalent
• Experience of working within or alongside a development team is preferred

A driving licence and access to a car is a preferable for this role

Closing Date: 30th June 2021 (however we reserve the right to close this vacancy early if the right candidate is found)