Customer Service Advisor
- Recruiter
- Confidential
- Location
- London
- Salary
- 20000.00 - 23000.00 GBP Annual
- Posted
- 16 Jun 2021
- Closes
- 14 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor
GBP20000 - GBP23000
Monday - Friday 9 - 5.30
Twickenham, London
Our Client is looking for an experienced and motivated Customer Service Executive to join one of the UK's fastest growing online British furniture retailers. This is a fantastic opportunity for an experienced customer service advisor to work with a fantastic company, this is a fast paced working environment where no two days are the same, you will be extremely busy taking orders over the phone and on line as well as dealing with customer queries.
Responsibilities:
* Ensure you deliver the defined customer experience and service and you are an expert on the products
* Undertake all Customer Service processes, ensuring 100% accuracy and compliance at all times
* Handle all Customer Service data and systems ensuring 100% accuracy and compliance at all times and suggesting and implementing improvements
* Ensure you log all details from the calls
Experience:
* 1+ years of expertise in the Customer Experience & Service field with demonstrated success in delivering an exceptional level of customer service
* Experience working with Magento, CRM systems (Salesforce) and ERP systems (desirable)
* Industry experience in an e-commerce (retail desirable) company
Skills:
* Commercial in approach with a customer focus
* Strong attention to detail and desire for maintaining quality data and systems
* High emotional intelligence
* Excellent written and oral communication skills
* Good organisational and time management skills
* Team player with a willingness to collaborate flexibly as well as engage with the wider business
* At ease with the fast pace, volatility and competitiveness of retail, approaching with positivity and resilience
* Under pressure remains organised, self-motivated and creative - with an unwavering focus on quality
* Strong computer literacy with a good proven competency in MS Office
If you are looking for a rewarding position within customer service this could be the position for you, to apply for this position please send your CV, we aim to contact you within 48 hours if your skill match the ones our client is looking for
GBP20000 - GBP23000
Monday - Friday 9 - 5.30
Twickenham, London
Our Client is looking for an experienced and motivated Customer Service Executive to join one of the UK's fastest growing online British furniture retailers. This is a fantastic opportunity for an experienced customer service advisor to work with a fantastic company, this is a fast paced working environment where no two days are the same, you will be extremely busy taking orders over the phone and on line as well as dealing with customer queries.
Responsibilities:
* Ensure you deliver the defined customer experience and service and you are an expert on the products
* Undertake all Customer Service processes, ensuring 100% accuracy and compliance at all times
* Handle all Customer Service data and systems ensuring 100% accuracy and compliance at all times and suggesting and implementing improvements
* Ensure you log all details from the calls
Experience:
* 1+ years of expertise in the Customer Experience & Service field with demonstrated success in delivering an exceptional level of customer service
* Experience working with Magento, CRM systems (Salesforce) and ERP systems (desirable)
* Industry experience in an e-commerce (retail desirable) company
Skills:
* Commercial in approach with a customer focus
* Strong attention to detail and desire for maintaining quality data and systems
* High emotional intelligence
* Excellent written and oral communication skills
* Good organisational and time management skills
* Team player with a willingness to collaborate flexibly as well as engage with the wider business
* At ease with the fast pace, volatility and competitiveness of retail, approaching with positivity and resilience
* Under pressure remains organised, self-motivated and creative - with an unwavering focus on quality
* Strong computer literacy with a good proven competency in MS Office
If you are looking for a rewarding position within customer service this could be the position for you, to apply for this position please send your CV, we aim to contact you within 48 hours if your skill match the ones our client is looking for