Apprentice Customer Service Advisor - Apprenticeship Opportunity

Recruiter
Confidential
Location
Stoke-on-Trent
Salary
Competitive
Posted
16 Jun 2021
Closes
14 Jul 2021
Sectors
Apprenticeships
Contract Type
Contract
Hours
Full Time
Apprentice Customer Service Advisor - Apprenticeship Opportunity

Location: Stoke, Stoke-On-Trent

Salary: GBP8,000 per annum

Hours: 35 hours per week (Monday - Friday)

Contract Type: Fixed Term (14 Months)

Closing date: 28th June 2021

Our client is looking for an Apprentice Customer Service Advisor to help the team provide a high-quality experience for customers across all our client's brands.

Job requirements:

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Taking calls and digital enquiries

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Answering customer queries

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Resolving problems and managing customer expectations

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Summarising conversations and recording them on our client's internal contact management system

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You'll also be supporting the wider business and its teams with administrative duties, data entry and any other ad-hoc activities

What our client is looking for:

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Good ICT skills and able to use Microsoft Office

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Great written and spoken communication skills

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Someone who is polite, with a can-do attitude

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Compassion for helping and giving advice to people

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Someone who is willing to learn and listen to our customers

About our client:

Our client knows that a happy home is so much more than just a shelter. They're a group of brands dedicated to making the region and the surrounding areas vibrant.

They offer a vibrant culture with a real social purpose, a great pension scheme that they'll contribute to, income protection scheme, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexible working and an extra day off that's just for you), a free yearly flu jab, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the ongoing training you need to succeed.

Help your client to make sure everyone in their region has access to a happy home. APPLY NOW!

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