Head Therapist - Warner

Do you want a career working for The Sunday Times 5th Best Big Companies in the UK? A rewarding career at Warner Leisure Hotels means joining one great team who aim to create a warm hearted and seamless experience across our 13 unique and beautiful Hotels and Coastal Villages. The Purpose of the role: As a Health & Beauty Manager / Head Therapist at Warner Leisure Hotels you will lead, encourage and coach a passionate team who work in a high performing, fast paced environment, delighting our guests with exceptional service. Role responsibilities: •To oversee, review and approve team levels, successfully recruiting, selecting and developing team members who have a commitment and passion for delivering high standards and service •Stock control management, providing the team with the appropriate tools and resources for the job, and working within the budget provided for the department, spending money appropriately to enhance the guest experience. •Managing the salon environment and treatment diary and maximising opportunities for hotel and day spa guests to enjoy our facilities. •Ensuring you and the team deliver the full range of treatments available and offer relevant products to purchase based on client concerns. •Meet and aim to exceed customer service targets and financial KPIs unique to your team, provided by your General Manager and the company •Providing safe, secure and appealing environments around the Hotel or Coastal Village by undertaking up to date Risk Assessments for the department's operation, and ensuring defects requiring technical maintenance are being reported and followed up The benefits of working with us: •Free use of many of the Hotel/Coastal Village facilities and discounts off our food and retail outlets •20% team member discount across Warner Leisure Hotels, Butlin's and Haven holidays for you, your family and friends •Reward and recognition schemes including long service •Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure •Childcare voucher scheme (subject to eligibility) •Government pension scheme To take the next step in building the Warner career you've always dreamed of...apply now!