Financial Services Trainee Programme
- Recruiter
- Total System Services Processing Europe Ltd
- Location
- York
- Salary
- 24000.00 GBP Annual
- Posted
- 25 May 2021
- Closes
- 22 Jun 2021
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Trainee Incident Analyst
Location: York (with flexibility to work from home x2 days per week)
Salary: GBP24,000 plus excellent benefits package
On Call Allowance: to be paid in accordance with on call duties
We are offering a unique opportunity to enter the world of Incident Management and have a number of exciting opportunities to join our Client Services Support training scheme, as a Trainee Incident Analyst.
If you are interested in building a strong career within a global payment services company, this could be for you!
Summary of the Role
- Ownership of incident and question tickets, with a requirement to investigate and resolve these within specific turnaround times
- Develop knowledge of the Payment Services industry, and our own systems and products
- Cultivate client and internal stakeholder relationships
- Supporting clients out of hours, ensuring essential services are functioning
What we are looking for from you
- Excellent communication and literacy skills
- Ability to work efficiently as both a member of a team as well as an individual
- Ability to prioritise workloads and manage conflicting deliverables
- Effective problem-solving abilities/ analytical mindset
- GCSE qualification in Maths and English, grade C or above, or equivalent
- A flexible approach is required to respond to variable workloads that may require additional hours to be worked. The role will require participation in a rota providing 24-hour on-call out of hours support (following completion of relevant training and/or probation)
The Rewards
After joining as an Analyst, we will provide the foundations, tools and support for you to enable personal development and growth. We recognise talent and there are career advancement opportunities to Senior analyst, Specialist, Consultant and/or Leadership roles.
Progression opportunities do not stop there, our department is recognised across the whole of our business as an exceptional developer of people. Many a great career at TSYS, has started in Client Service Support.
COVID-19 considerations: Interviews to take place over video calls