Customer Service Administrator

Here at Conveyancing Data Services Ltd, we have exciting Customer Service Administrator opportunities available across 3 of our departments. You will join us on a full time, permanent basis in Ruscombe and in return, you will receive a competitive salary of GBP17,000 - GBP19,000 per annum, with an annual bonus and annual pay reviews! There is also the option of flexible home working post training (subject to some conditions)

At CDS we value our people. We are proud that as we grow we still maintain our family feel. Our team is dynamic, sociable and lively but we work hard too, you'll be given flexibility and trust and you'll have a voice and be heard. We foster a culture of reward for your enthusiasm, passion and commitment. We don't just want you to be team member we want you to be part of the family.

What we can offer you as our Customer Service Administrator:

- Company pension

- Death in Service Insurance

- Annual Bonus

- Access to our excellent Company Employee Wellbeing portal

Joining either the Drainage, InHouse or PLAS Department, your primary duties as a Customer Service Administrator will be to complete daily orders, answer telephones, handle queries efficiently and ensure a high standard of customer service is being delivered at all times. You may need to research specific property-related records that are maintained and managed by the Water Authorities or Local Authorities and assist with answering specific enquiries whilst meeting the needs of our clients.

You will also need to ensure good lines of communication with your team leader and other colleagues, and offer assistance to others when possible.

General responsibilities of a Customer Service Administrator:

- Handling queries and complaints swiftly and competently

- Using a variety of systems and mapping to assist with locating properties

- Ordering certain components of searches through various online platforms

- Uploading search results in a timely and accurate manner

- Preparing accurate plans showing details of adopted highways

- Managing and supporting complex client requirements and follow the necessary processes to meet their needs

- Advising clients of turnaround times and delays

- Handling queries and complaints swiftly and competently

- Liaising with suppliers and your team to ensure that search orders are completed within the customers' deadline

- Establishing, developing and maintaining a good rapport with clients, your team, our search agents, and our suppliers

- Developing your own company and product knowledge and participate in relevant training

- Undertaking other duties as required by your department

What we're looking for in our Customer Service Administrator:

- An enthusiastic, engaging and team-focused individual

- Reliable, dedicated, and consistent

- Capable of meeting strict deadlines, prioritisation skills

- Meticulous attention to detail, accurate and efficient

- Helpful and positive attitude

- Sound oral and written skills

- Approachable, confident, and professional

- Good organisational skills

If you have the skills we are looking for, click apply now to be considered as our Customer Service Administrator - we'd love to hear from you!