Customer Involvement and Community Engagement Facilitator

GBP28,000 FTE)
16 Jun 2021
07 Jul 2021
Contract Type
Part Time
Customer Involvement and Community Engagement Facilitator (Social Housing)
Trowbridge and surrounding areas
GBP18,117.65 (GBP28,000 FTE)
GBP28,000 per annum
Permanent, Full Time
Flexible working opportunities
Interview date: 11th August 2021 (interviews will be held via video link)
Closing Date: Monday 02 August 2021
Who our client are
Our client are a not-for-profit housing association committed to providing affordable local homes for their customers. They have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from their offices in Trowbridge and Melksham. Silcoa is their repairs and maintenance company.
What our client offer
Our main benefits include;
27 days holiday plus bank holidays
2 paid gifted days; one for your birthday and one over Christmas
Buy / sell up to 5 days holiday
Life assurance
Flexible working opportunities - giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance.
Competitive pension (you pay 4%, we pay 9%)
Cycle to work scheme
Dress down Fridays (for office-based colleagues)
The role
The purpose of this role is to assist the involvement team to deliver its strategic objectives for involving residents and developing communities, improving neighbourhoods and creating a community that is vibrant, helping residents to make a difference.
It has the following main responsibilities;
Facilitate a wide range of involvement and engagement techniques to ensure that customer influence is effective in improving services in a demonstrable way.
To lead on the scoping and coordination of community development projects and initiatives in identifying priority areas.
Engage with communities, establish agreement for appropriate engagement and provide support to the different needs of different communities, particularly among 'hard to reach' groups.
Recruit, train and manage a range of volunteers in relation to community engagement activities and involvement including the development of personal plans and implementation of the 1-2-1 process.
What our client need
For this role you'll need to have the following skills and experience;
Educated to A-level standard
Experience in designing and delivering customer involvement programmes that are tailored and meaningful to the business and customers.
Knowledge and experience of working in a customer focused environment
Experience and knowledge of managing a range of events for diverse groups including marketing, effective communications and risk assessment

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