Information Officer
- Recruiter
- Confidential
- Location
- London
- Salary
- Competitive
- Posted
- 16 Jun 2021
- Closes
- 14 Jul 2021
- Sectors
- Engineering, Defence
- Contract Type
- Contract
- Hours
- Full Time
Former Tenants Arrears Officer
Redbridge
Contract
GBP121.05 per day PAYE
Our client is looking for an experienced Former Tenants Arrears Officer.
* To maximise the recovery of rent and service charge arrears from former tenants of Temporary Accommodation and Council Housing in accordance with Rent Recovery Procedures and team and individual performance targets
* • To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time. To carry out transactional and administrative tasks required to achieve this
* • To make recommendations for debt refund, write off and credits
* • To maintain accurate and up-to-date records of action taken to recover rent arrears and to monitor and record the impact of the actions taken
* • To contribute to delivery of internal Housing Services' processes that fall within the Rent Recovery teams' remit
In recent years the Rent Recovery function has had to respond to the significant challenges of a changing environment and customer base. Welfare reform, in particular the introduction of the Benefit Cap in 2013, the Spare Room Subsidy and the roll out of Universal Credit in 2017, have caused rent arrears to drastically increase. This has been compounded by a lack of affordable housing within the housing market coupled with the acute problem in Redbridge which has the second lowest social housing stock of all London Local Authorities. In addition, the Redbridge customer base is presenting with greater vulnerabilities and complex needs. The Former Ten
Please only apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Colbern Limited along with our clients are an equal opportunities employer
Redbridge
Contract
GBP121.05 per day PAYE
Our client is looking for an experienced Former Tenants Arrears Officer.
* To maximise the recovery of rent and service charge arrears from former tenants of Temporary Accommodation and Council Housing in accordance with Rent Recovery Procedures and team and individual performance targets
* • To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time. To carry out transactional and administrative tasks required to achieve this
* • To make recommendations for debt refund, write off and credits
* • To maintain accurate and up-to-date records of action taken to recover rent arrears and to monitor and record the impact of the actions taken
* • To contribute to delivery of internal Housing Services' processes that fall within the Rent Recovery teams' remit
In recent years the Rent Recovery function has had to respond to the significant challenges of a changing environment and customer base. Welfare reform, in particular the introduction of the Benefit Cap in 2013, the Spare Room Subsidy and the roll out of Universal Credit in 2017, have caused rent arrears to drastically increase. This has been compounded by a lack of affordable housing within the housing market coupled with the acute problem in Redbridge which has the second lowest social housing stock of all London Local Authorities. In addition, the Redbridge customer base is presenting with greater vulnerabilities and complex needs. The Former Ten
Please only apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Colbern Limited along with our clients are an equal opportunities employer