UKVI Document Administrator - multiple office-based roles

Multiple face to face Document Administrator roles, based in Manchester City Centre, offering varying hours of work from part-time to full-time, evening and also weekend work.

Client Details

Our client is a leading corporate services partner to the UK Public Sector, who is currently working across the UK Visa and Immigration space to handle the increased traffic in offices around the UK.

Description

This role, as a Document Administrator involves providing face to face customer service and administrative support to members of the public who are currently involved in a process with the UK Visa and Immigration team. You will be required to process documentation and check biometric details.

The key accountabilities will include, but may not be limited to;

• Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Process work to the defined level of quality.
• Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
• To schedule and prioritise allocated work on a daily basis.
• Distribute information and when required, work to the other team members or groups.
• Identify and suggest areas of improvement.
• Maintain and update information held on a data base or manually.
• Support line management on any additional admin when required.
• Liaise with internal/external clients.
• Print/post data/reports/invoices daily.
• Maintain records for audit purposes.
• Ensure deadlines are met.

Profile

The successful candidate must possess;

• Immediate availability;
• Ability and willingness to provide 3 years of reference history;
• Willingness to have a full, basic DBS check completed, aswell as;

• Attention to detail
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high quality customer service in a professional manner, creating trust and confidence;
• Excellent communicator;
• Effective team player, who constantly displays commitment and flexibility;
• Assimilates and applies policies and procedures consistently;
• Accurate and timely delivery of tasks;
• Effective problem solver;
• Excellent organisational skills.

Job Offer

On offer to the candidate;

• 6 month temporary roles, with likely extension-
• Shift patterns include:
  1 x Team Leader role- Saturday and Sunday, 9-5pm
  2 x Administrator roles- Saturday and Sunday, 9-5pm
  2 x Administrator - Mon-Fri, 4-8pm
  2 x Administrator- Mon-Sat, 8am-8pm shift pattern (5 days per week, 37.5 hours)
• Hourly rate of between GBP9.50 and GBP11;
• Excellent team environment;
• Immediate start.