Service Manager - BMS Systems

Great opportunity to join a long established Contractor who have been awarded a number of new contracts across London and the South of England.

Description

The BMS Service Manager is responsible for delivering BMS Planned Preventative Maintenance (PPM) and Reactive Service to a range of clients in the Construction, Education Public and Social Housing Sectors. The successful candidate will manage and lead a team of engineers to ensure service delivery of the highest standard is met. The role is predominantly based at our Head Office in Cheam but field visits for the purpose of QC checking and attending client meetings is required.

Experience in the BMS industry is essential and the successful candidate will have previous experience in both commissioning and servicing of Trend and Honeywell BMS systems.

Main responsibilities

Contracts

• Maintain close communication with existing clients, ensuring regular meetings are held

• Manage and coordinate contract renewals with existing clients

• Attend meetings alone or assist colleagues with technical support when required

• Develop new business utilising existing BMS project and commercial service clientele

• Produce accurate quotations and issue to clients in a professional and clear manor

• Oversee and assist with production of O&M documentation if required/necessary for BMS service contracts

• Manage contract delivery ensuring costs are not exceeded and program deadlines are met

Engineers & Resource

• Manage and coordinate BMS service engineers and supervisor

• Liaise with Gas office manager to ensure the emergency call out rota up to date and all engineers know

• Ensure all engineers are up to date with latest health and safety training

• Resource sites efficiently

• Assist supervisor in providing support remotely and on site to all engineers

• Ensure engineers and supervisor's staff training and development needs are established through the appraisal and review processes alongside department manager

• Procure sub-contractors if direct labour is unavailable and ensure costs are in line with estimation

• Carry out routine inspections and competency checks of engineers and where necessary follow up with tool box talks/in house training
Management, Accounts & Administration

• Manage BMS service accounts and provide monthly updates to BMS Department Manager

• Coordinate with department administrators.

• Produce quotations based on reports provided by engineers on site and issue/deliver recommendations to client

• Ability to deal with technical issues and other problems escalated by engineers/ supervisors

• Review current operational structure for the BMS Service team and identify improvements

• Promote continual review and improvement of services by creating an environment in which staff are encouraged to use their initiative and creativity for the benefits of customers

• Review existing processes and identify improvements to drive change and increase operational efficiency

• Invoicing - Ensuring jobs are invoiced in timely manner, meeting monthly invoicing targets