Customer Service Advisor (Inbound)

Customer Service Advisor - inbound order call handling

40 hours per week. Fixed term until 25th June 2021.

Bingley

GBP19,429 + bonus + overtime opportunities

About us

If you're interested in joining a truly international business, look no further than Damart. We're one of Europe's biggest senior lifestyle brands delivering our wonderful products to over 10 million customers. In the UK, we are based in Bingley, West Yorkshire - just across from the train station. Each and every colleague is passionate about delivering world class customer service but don't just take our word for it. We're accredited by the Institute of Customer Services and our customer reviews on Trust Pilot rate us as 'excellent'.

What you will do

We are currently recruiting for Customer Service Advisor's to handle orders over the telephone to join the team immediately on a fixed term basis until 25th June 2021. There may also be the opportunity for this fixed term period to be extended or even made permanent. All our calls are inbound so everyone you speak to wants to engage with us. Once you've handled our customer's order, you'll promote a special offer too.

Who are we looking for?

Our team come from various employment backgrounds but they all have one thing in common. They were all recruited as they demonstrated great communication and listening skills and an ability to build rapport. If you're naturally warm and friendly, motivated and keen to deliver a great customer experience, this could be the role for you.

Our Contact Centre is open from 8am to 8pm every day of the week so we can offer a degree of flexibility over hours. You'll be required to work either a Saturday or a Sunday but currently, you won't need to work beyond 4pm on the weekend or any later than 5.30pm between Monday and Friday.

Why Damart?

Damart are flourishing and this is in no small part down to our wonderful team that work within Customer Services. We recognise this with a competitive salary, opportunities for overtime paid at a premium rate, a monthly bonus too and a 50% colleague discount off our products. Along with all that, we're in a great location for public transport and have lots of free parking as well. You'll be working in recently refurbished offices and, between Monday and Friday, you can gain access to our subsidised restaurant too. You'll receive comprehensive and fully paid training and then you'll be given ongoing support and coaching by your Team Leader.

COVID-19 considerations:

Social distancing guidelines in place; wearing of face coverings, sanitisation, disinfection and cleaning procedures are in place and we operate a one way system. A number of our colleagues are currently working from home, so the number of colleagues on site is minimal.