Customer Service Advisor

Job title: Customer Service Advisor
Salary: GBP18,000 per annum
Location: Stockton On Tees
Hours: Office Hours, Mon - Fri

We are delighted to confirm that we are recruiting exclusively for Vianet Group for the appointment of a new Customer Service Advisor

Vianet was established in 1995 and has been an AIM listed business since 2006. With over 300 customers including several global blue-chip companies and more than 250,000 devices connected to their platform. Vianet's experience and knowledge combine to form a powerful technology and insight capability that few can match.


Responsibilities:

Engage with clients / customers to ensure solutions are provided
Respond to customer queries via telephone / email
Deliver training to customers as necessary either by phone or email
Communicate and update customers regularly around issues
Escalate necessary issues

Ensure customers are able to utilise website to full potential
Update customer records
Provide customer satisfactions
Build and maintain strong customer relationships

Requirements:

Strong communication and questioning skills
Computer literate
Strong customer service skills
Ability to understand trouble shoot issues
Experience working within a helpdesk environment - desirable

For more information on this opportunity please contact Dan Pilkington at Imperial Professionals.