Transport Administrator

A Bit About Us:

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we've done a good job. It's at the heart of everything we do, and it's why our logo is always smiling.

When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).

We're passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a GBP1 bet and a belief that things could be done better!

More About the Transport Administrator Role:

You will work closely very with our Outbase Manager and operational staff on a daily basis to make sure that the Outbase runs smoothly and that each and every one of our customers receives their appliance on time, every time. You will work very closely with the routing team at our Head Office and provide continual support to the Self-Employed Drivers throughout their day, dealing with any issues that might arise.

Here's What You Can Expect To Be Doing As Our Transport Administrator:

Our Transport Administrator will ensure that the daily Outbase operation runs effectively at all times. You will provide ongoing support to our Drivers in making sure that deliveries throughout their day are efficiently completed, on time, every time whilst remaining legally compliant with Transport legislation and working time directives. Our customer is at the heart of everything we do and through your support to our Outbase Manager, your colleagues and the self-employed drivers you will be a part in making that happen. You will;

- Record any vehicle defects and communicate this to the Outbase Manager/De-Briefers and Nightshift Supervisors

- Allocate routes to our Self Employed drivers for the following day

- Update daily reports for the Outbase and log any issues

- Communicate with the Driver's ensuring that any statements and paperwork is completed at the earliest opportunity

- Ensure that all licence checks are completed for new self-employed drivers and remain in line with regulatory bodies through DVLA

- Order Outbase supplies when required including uniform requirements for new Driver's

- Control the fuel card's - issuing and reporting any lost or stolen to ensure that replacements can be issued

- Raise purchase order's when required and record additional payments once authorised by the Outbase Manager

- Complete daily checks; fire log, site check

A Few Things About OurTransport Administrator:

BEHAVIORS

You need to be able to build lasting, effective relationships with people around you even under pressure and in difficult situations. You must be smart enough to think on your feet and have a passion to drive our performance paying careful attention to the service we deliver for our customers. You will be enthusiastic and driven towards achieving high standards of quality and be bold enough to make key decisions quickly and trust your own judgement in the absence of the Outbase Manager.

EXPERIENCE

- An in-depth understanding of transport legislation and logistics operations

- Experience of working to tight deadlines

- Experience of working in a transport/logistics environment with daily fluctuating workloads

- Able to react quickly to information, helping solve any challenges to routes

TECHNICAL

- PC literate including warehouse software and Microsoft Packages

- Can use Excel to intermediate or advanced level

- Experience using in-house transport management systems is an advantage

- Full UK Driver Licence

Why Choose AO:

Our people are our superpower, and that's no accident. We're looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

We keep things simple. We say things like "treat every customer like they're your gran" and "make decisions your mum would be proud of" because we're personal and act with integrity - every day in every action.

Great People Deserve Great Things:

We've designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we've got our own "AO Perks" to help you with the little things that matter.

- 25 days holiday (Excluding Bank Holidays)

- At least 5% contribution pension scheme*

- Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

If you have what it takes to become our Transport Administrator, click "Apply" now - we want to hear from you!