Customer Service Advisor (Afternoon/evening shifts only )

19500.00 - 21500.00 GBP Annual
16 Jun 2021
14 Jul 2021
Contract Type
Full Time
Full time: Monday - Friday between the hours of 1:45pm - 10pm (37.5 hours p/w)

My client is looking to recruit experienced customer service professionals. This is a large/ busy contact centre, where you will be answering a high volume of inbound customer service calls (THIS IS NOT A TELESALES ROLE). We are looking for professionals with a vibrant personality, a friendly and positive demeanour AND demonstrated customer service experience. Ideally from a telephony/ call centre/ contact centre environment or similar.

Responsibilities of the Customer Service Advisor:

Supporting their customer's requests via inbound calls you will be expected to-

Take ownership of customer queries and follow through to completion
Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products
Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
Deliver first class quality customer service
Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
Adhere to company processes, procedures, policies and standards
Maintain effective working relationships