ICT Support Team Leader

ICT Support Team Leader

Boston

Up to £32,472.18 per annum

Permanent

Our client is one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services, with a team of 1,300 colleagues.

Guided by their shared values, their vision is to improve the lives of their customers and communities, focusing on two clear themes of work: Health and wellbeing and economic resilience. 

To help them deliver this ambitious vision, they are now looking for a highly motivated ICT Support Team Leader to join their busy team based in Boston.

The Role

Leading their team of support analysts as their ICT Support Team Leader the work you complete will directly add value and help their customers to remain operational. No two days are the same and you will use your ability to lead a team to deliver a high-quality customer focused service.

Inspiring and motivating your team, you will be responsible for managing their development whilst also being willing to join them in supporting the business as required. In this role you will also have the opportunity to work with other teams within the wider ICT department to ensure service level targets are achieved and projects successfully delivered.

Managing their highly successful 1st line service desk you will ensure all work is carried out and documented in accordance with required standards, methods and procedures. Ensuring all requests are properly logged and assigned you will take responsibility to make sure your customers and interested parties are kept informed of their progress.

With a keen eye for detail you will have experience in trend monitoring and incident analysis enabling you to identify recurring support issues that can be resolved through preventative systems or training solutions.

About You

To be successful as their ICT Support Team Leader you will ideally have a service desk background and a relevant qualification in this area, your application will demonstrate experience of managing others and of core ICT service desk processes.

An excellent communicator you will be confident in developing senior stakeholder relationships using this ability to manage a technical service whilst using your understanding of the skills required to deliver ICT first- and second-line services.

If you would like your work to improve the lives of others through delivery of a successful IT solution please apply today.

Their Offer

Their offer has been created to underpin their two key pillars (health and wellbeing and economic resilience) and five core values: In it together, Heartfelt Service, Own it, Push the boundaries and Fun and Fair.

Demonstrating their strong investment in your health and wellbeing and economic resilience, they offer a competitive 28 days annual leave plus bank holidays and generous sick pay entitlements, as well as other paid leave.

A choice of defined benefit pension schemes, extensive learning and development opportunities, plus more.

If your application shows that you have the right knowledge, skills and that you share their values, they'll invite you to meet one of their team. They can’t wait to meet you…

Vetting Requirements

(The important things – Naturally working with their customers they need to complete pre-employment checks before you join them. This role is conditional on a satisfactory standard Disclosure and Barring Service disclosure and upon receipt of two satisfactory references (one from your current employer).

PLEASE NOTE: They can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

Equal Opportunities

Our client is an equal opportunities employer and positively encourages applicants that reflects the diverse communities they work with. They invite applicants to contact the employer to identify any additional support they may need during the recruitment process

Apply today #ImprovingLives.