Contact Centre Sales Advisor

Property Sales Consultant

Hinckley, Leicestershire, LE10 1YG

**UNCAPPED COMMISSIONS AVAILABLE**

Yopa are the UK's 5th largest Estate Agent as of 2021 and have recently been ranked best online agent by OnlineAgentPicker 2021!!! Here at Yopa we provide our customers with the same end-to-end service they would receive from a high street Estate Agency....with the added benefit of easy to use, market-leading technology that helps them see every step of their sale as it happens and all for a low fixed fee!!!

We are excited to announce further opportunites available to join our fast paced Property Sales Consultants Department, based at our award winning customer contact centre In Hinckley!!! You'll have experience working in a customer focused environment whether that be in a contact centre or another business such as retail, hospitality, leisure or a sales environment.

Duties and Responsibilities Include:

• As a Property Sales Consultant you'll be the first point of contact for our customers through a variety of channels such as Inbound and Outbound prospecting calls to new buyers and sellers, ensuring that the customer experience is at the heart of everything we do!

• Handling Incoming calls and emails from prospective buyers and sellers, booking In viewing requests, valuations requests and Mortgage Appointments

• You will have the opportunity to maximize your earning potential on every call, Identifying new sales opportunities and upselling/cross selling additional products and services to clients such as Mortgage Advice and Conveyancing Support

• You'll work closely with our field based local agents and Contact Centre teams to resolve customer queries and aim for first call resolution

• Excellent opportunity for anyone looking to kick start their career In Estate Agency!

Skills and Experience:

• An understanding of the Estate Agency Industry is desirable but not essential as all training will be provided as part of the role

• Experience In up-selling/cross-selling additonal products and services desirable

• Excellent verbal and written communication skills

• Self motivated and passionate about providing a memorable customer experience

• Ability to work effectively in a fast-paced environment

• Highly adaptable and can work well as part of a team

• Strong organizational skills; manage multiple tasks while maintaining attention to detail

• Computer-literate a must! Training in specific company software/systems will also be provided.

Whats On Offer:

• Base salary of GBP19,000.00 + Uncapped Commissions from Mortgage and Conveyancing cross -sells and Property Instructions generated, average OTEs of GBP25-28k
• Aviva Work Place Pension Scheme
• Fun, diverse and Inclusive company culture, forward thinking in our approach to employee engagement and customer service
• Access to DMGT Group Discounts for hundreds of retailers across over 26 categories Including getaways, groceries, fashion, electronics, food & drink and entertainment
• Free Breakfast and Refreshments available daily
• Covid secure offices
• Onsite parking available
• Regular Learning and development opportunities with 24/7 access to Yopa Thrive, with further opportunities to win big entering our weekly competitions
• Career Progression and apprenticeships available
• Hours of work: 40 hours, Mon-Friday & 2 out of 4 weekends

About Yopa

Here at Yopa, our customers get the same end-to-end service they would from a high street agency, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes dedicated, experienced local estate agents, evening and weekend opening hours via our 2 super-branch contact centres in Watford and Hinckley and help with everything from mortgages to conveyancing. Our popular Pay Later option means customers can defer the cost of selling their home for 10 months and our No Sale, No Fee proposition means sellers have the flexibility of not paying a penny until their home is sold; a distinct advantage versus our chief online competition, Purple Bricks.